Touch Stay

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So far Touch Stay has created 16 blog entries.

A Vacation Rental App To Wow Your Guest

Love it or hate it, we all travel with our devices. It's an inescapable fact. Even your silver surfer guests (I know many) are now glued to their iPads whilst on holiday. In fact they have been for years! Your guests find you online, they complete their booking with you online*, they receive booking confirmations [...]

By | July 15th, 2015|Uncategorized|3 Comments

What Should My Guest Welcome Book Include?

In my 40+ years I've stayed in many vacation rentals. Some of the properties have been fantastic - from Key West to Portugal to Norfolk (UK). Yet I don't remember a single one of them having a welcome book that lives up to the quality of the vacation rental. Why is that? Is it because [...]

By | July 3rd, 2015|Uncategorized|0 Comments

The Guest Welcome Book as a Vacation Rental Booking Conversion Tool

Guest welcome books are for guests who've already converted right? Check-in times, how to find us, contact numbers, etc. But as a booking conversion tool as well? It goes like this... "Dear John Thank you for your email inquiry. I can confirm that the dates you requested are available, and the total price is $2,000. [...]

By | June 9th, 2015|Uncategorized|4 Comments

Improve Your Guest Experience With a Digital Guest Welcome Book

We've all experienced it. The tired and uninspiring guest welcome book. Usually found in a cupboard. Mostly out of date. Always broken or missing pages. And yet, when you ask them, the vacation rental or hotel owner has a wealth of supremely current and interesting knowledge. So, owners, in the age of digital hospitality, aren't you missing [...]

By | June 2nd, 2015|Uncategorized|0 Comments

5 Ways to Lose a Potential Guest

I work with vacation rental owners and managers every day. And, in that work, I always put myself in the guests' shoes. In fact one owner over at Matt Landau's Inner Circle recently dubbed me a "VR Guest Pro"! LIKE! The truth is less flattering - I simply see everything in the vacation rental industry [...]

By | March 30th, 2015|Uncategorized|2 Comments

74% of Vacation Rental Guests Want a Digital Welcome Book

We asked 430 people about their experience of using a vacation rental welcome book. Would they prefer to receive a digital welcome book, for access on their devices before and during their stay? The result? A whopping 74% of our respondents told us they would like the option of accessing the welcome book digitally. Not only that, [...]

By | January 20th, 2015|Vacation Rental Local Knowledge|2 Comments