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Showing Guests You Care with Property-Specific Welcome Books

From city apartments to beachfront homes, no vacation rental is the same—so why should their guest welcome books be? Creating a cabin guest book is not the same as penning a beach house guest book. Approaching your guest welcome book with a one-size-fits-all attitude will leave your guests feeling misunderstood. What’s the difference? Isn’t it [...]

By | 2017-07-11T21:26:13+00:00 July 11th, 2017|Uncategorized|0 Comments

How to Write a Guest Welcome Letter that Makes Vacationers Smile

First impressions count. The way guests are received at your vacation rental can set the tone for their entire stay. Whether or not you greet vacationers in person, a guest welcome letter is a simple way to guide your guests into having a good time the moment they walk in your front door. Done right, [...]

By | 2017-07-07T12:12:21+00:00 June 27th, 2017|Uncategorized|0 Comments

Selecting The Right Guest Welcome Book: Hostfully, TouchStay, Coral, and more!

Back in 2013 I asked my good friend Matt Landau what he thought about the idea of creating a guest welcome app. His reply? "I definitely think an online welcome pack/app would kick butt!" So Joe and I got to work in 2013 on developing what is now TouchStay. It was around this time that another [...]

By | 2017-07-07T13:21:31+00:00 April 21st, 2017|Uncategorized|0 Comments

5 Ways to Get Business Travellers Into Your Vacation Rental

Vacation rentals offer so much more than hotel rooms. More space, a comfortable setting, convenient laundry and fluffy beds make rentals feel more like home than their one-room counterparts. However, business travellers have still historically chosen the reliability and safety of chain hotels for their conferences and work related trips. That is, until now. According [...]

By | 2017-05-19T06:59:23+00:00 September 21st, 2016|Uncategorized|0 Comments

Do 90% of Your Guests Read Your Welcome Book?

90% isn't a number we've plucked out of thin air! This is the % of guests who read the Touch Stay welcome book they've been sent. It's factual data based on our own analytics. Of the last 1,000 welcome books sent using the Touch Stay software, 896 of them were read by the guest. Not only are [...]

By | 2017-05-19T06:59:23+00:00 July 15th, 2016|Uncategorized|1 Comment

The Secret to 5-Star Airbnb Reviews

Guests who use Airbnb rely on reviews. When 20 properties are similarly priced, with the same must-have amenities, the right number of bedrooms, and in the correct location, how do guests decide? Simple: they check the number and quality of reviews. As a peer-to-peer site, Airbnb relies on guests and hosts leaving reviews about their [...]

By | 2017-05-19T06:59:23+00:00 June 29th, 2016|Uncategorized|0 Comments

Great Airbnb Hosts Build Trust: Meet Airbnb Superhost Stan Roach

Stan Roach is as close to my idea of the perfect Airbnb Superhost as you can come. Not just his hundreds of 5-star reviews on Airbnb. Not just his total guest focus. Not just his love of his local area. Not even just his appreciation of The Beatles! It's the all-round package that this represents. For us [...]

By | 2017-05-19T06:59:24+00:00 April 21st, 2016|Uncategorized|0 Comments

Increase Guest Satisfaction Using Your Airbnb House Manual

I’ll level with you. Creating your AirBnb House Manual is not the most exciting task that you have to undertake as a vacation rental owner. Arguably, it is one of the most boring things you have to do. Nobody really wants to sit there and list the instructions for working the TV, how to use [...]

By | 2017-05-19T06:59:24+00:00 April 20th, 2016|Uncategorized|0 Comments

How to Create the Perfect Guest Welcome Book

  The guest welcome book. It's a tedious job. Who wants to sit for hours writing down everything your guest may need to know? Yawn. Surely a better ROI on 3 hours can be achieved by optimizing your pricing, fine-tuning your property descriptions, updating your photos, sending out a newsletter to past guests, etc, etc? As [...]

By | 2017-05-19T06:59:24+00:00 April 13th, 2016|Uncategorized|2 Comments

4 Reasons Your Guests Want a Professional Welcome Book

If you’ve stayed in a vacation rental, you know “The Binder”. The one from which, when opened, rogue pages come flying like ghosts of vacations past. The one stuffed with sun-faded attraction brochures left by previous guests. The one that was made with good intentions, but over the years has become disorganized, hard to navigate, [...]

By | 2017-05-19T06:59:24+00:00 March 16th, 2016|Uncategorized|0 Comments