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Fresh insights into communication

The Guest Communication Study

We surveyed 2,024 vacation rental guests about the communication they received from their hosts before, during and after their trip.
Guest Communication Study Masthead (3)

Upgrade your Airbnb welcome book too

Give guests something to love and linger over in their own time. Perfect for pre-, mid- and post-stay info and comms.

Help your guests plan their best stay!

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airbnb welcome book

Download the report

Discover what influences guest satisfaction, reviews and spend.

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Take your guest communications to the next level

Packed full of easy-to-understand data, The Guest Communication Study provides actionable insights into every aspect of guest communication, including:

  • contact frequency
  • message format
  • communication preferences
  • and much more!
Guest Communication Study Report