Upgrade your Airbnb welcome book too

Give guests something to love and linger over in their own time. Perfect for pre-, mid- and post-stay info and comms.

Help your guests plan their best stay!

airbnb welcome book

The 2026 Guest Insights Report

Inside today’s STR market: what 1,204 guests really expect, and what earns a 5-star stay.

What separates thriving hosts from those stuck competing on price?

We surveyed 1,204 short-term rental guests across North America, the UK, Europe, and beyond to uncover how they choose properties, what builds trust before booking, what drives 5-star reviews, and why guests return.

Get the data-backed insights shaping the modern guest experience in 2026.

Guest report

Why Try Touch Stay

Unlock the full potential of your guest experience with Touch Stay. Here’s what makes it an essential tool for modern hotels:

  • AI Chatbot: Answers guest questions 24/7, so you're not fielding "what's the WiFi password?" at midnight.

  • Touch Stay Store: Sell late checkouts, local experiences, and partner services directly to guests. Turn your guidebook into a revenue stream.

  • Contact Collection: Capture guest emails before they access your guide, build your list, drive direct bookings.

  • Data Dashboard: See what guests actually read, track engagement, and optimize your guidebook based on real data.

  • One Dashboard, All Properties: Manage content for 1 or 100 properties from a single place. Update once, publish everywhere. 

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Bohemian bungalow

Ready to see what guests really expect in 2026?

  • What separates 5-star stays from 4-star disappointments?

  • Why do guests hesitate before booking

  • What makes them leave glowing reviews?


Download the 2026 Guest Insights Report for a direct look into 1,204 guests’ expectations, frustrations, and booking decisions.

Download Report
Guest insights report

FAQ

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