Help CenterYou can either share your Touch Stay digital guidebook by pasting the link into your current communication flow, or by setting up scheduled email/SMS alerts in Memo. Memo includes 13 ready-made message templates for you to customise (or, you can create your own from scratch!). If you want to get started with Memo, find out how to choose your message templates here. Haven’t come across Memo before? Find our plain English rundown here.
If you just want to paste your guidebook link into your existing messages, we’ve created some templated wording for you to use when inviting your guests. You don’t have to rigidly stick to this but it might help if you’re struggling to know how to introduce the guide! Below you’ll find the first message and then two reminder messages. They key point is that you need to show the guest that there is value in reading the guide, so bullet point the important information. You could make those bullets the most frequently asked questions you get.
By the way, you might also like to read an article we wrote on how to get your guests to read your guidebook, you can find that here on our blog.
Share message:
We hope you are excited about your upcoming stay with [insert name]!
Please ensure you click on our digital guidebook which you will find as a link below. You’ll find it a huge help in planning your stay!
Info includes:
- Directions to the property
- How to access the property
- Nearby grocery shops
- Closest coffee shops
- Wifi code
- Check-in time
It will give you peace of mind, particularly when planning your journey 🙂
Thank you for choosing [insert name]!
First reminder:
You are 7 days out from your upcoming stay with [insert name]!
It’s very important that you read our digital guidebook which you will find as a link below. You’ll find it a huge help in planning your stay!
Info includes:
- Directions to the property
- How to access the property
- Nearby grocery shops
- Closest coffee shops
- Wifi code
- Check-in time
It will give you peace of mind, particularly when planning your journey 🙂
We’re looking forward to welcoming you soon!
Second reminder:
It’s just 24 hours until your stay with us at [insert name]. Are you ready?!
It’s critical that you read our digital guidebook which you will find as a link below. If you don’t, you’ll miss important information, such as:
- Directions to the property
- How to access the property
- Nearby grocery shops
- Closest coffee shops
- Wifi code
- Check-in time
We look forward to welcoming you tomorrow!!