How the prompt appears on your phone depends on which phone you are using. Below you’ll find how it works on Android and iPhone, if you don’t see the prompt then be sure to read the troubleshooting steps below. See this article for a list of supported devices.
iPhone and iPad
On iPhones and iPads you are required to open the share options menu to access the Add to Home Screen action. Note that you must use Safari on iPhone, iOS actively blocks any other browser from accessing the Add to Home Screen functionality on their devices. Also note that if you open within another app’s web preview mode, such as from Gmail, then the Add to Home Screen option won’t be immediately available. Just the same as when viewing any other previewed website, that you want to view again later, you must open in your full browser. If you are in Gmail preview mode (or any another email/messenger app) then click “Done” at the top left to close the preview and then be sure to open using your full Safari browser (long press the link and choose “Open in Safari”) to be able to access your iPhone’s Add to Home Screen functionality.
When you open the guide link in Safari, the images below show what happens. If you can’t see the Add to Home Screen option in the Share menu then see the troubleshooting paragraph below.
– A pop up will appear at the bottom of the phone (left hand image below). Tap the share button (square with up arrow).
– After tapping, you will either have to swipe up on the block, or right (depending on your iPhone model, see the Apple support website for details specific to each device) to reveal the full list of options. Either way you’re looking for “Add to Home Screen” which you can see in the third image above.
– Then simply tap the “Add” button and then, hey presto, the app magically appears on the home screen.
Troubleshooting the iPhone
If the Add to Home Screen prompt isn’t there, then be sure that you’re using full Safari (iOS blocks any other browser from using Add to Home Screen and in-app preview modes are also blocked from Add to Home Screen on iOS too). If you are in Gmail (or any another email/messenger app) and using preview mode then click “Done” at the top left to close the preview and then be sure to open using your full Safari browser (long press the link and click “Open in Safari”) to access your iPhone’s Add to Home Screen functionality. If you still can’t access your iOS Add to Home Screen function then check the official Apple support website for further assistance.
The easiest installation is by using Chrome, even if Chrome isn’t you preferred browser on Android we recommend using Chrome to install the PWA on your Android home screen. Chrome supports the simplest prompt to “Add to Home Screen” when first viewing the guide. Just click on the guide link that you’ve been sent, the images below show what happens.
– Tap “Add” to start the process.
– Then tap “Add” on the pop up box confirmation.
– Once it’s finished adding (usually up to 10 seconds) it will display a message at the bottom to confirm the app shortcut has been added.
– Hey presto, the app magically appears on the home screen.
Troubleshooting the Android Prompt
If your default browser is set to anything other than Chrome, such as Samsung browser or Firefox then we recommend using Chrome for the easiest installation of the app. Samsung and Firefox do have Add to Home Screen functionality but it is buried in the settings menu, if you want the easiest solution just use Chrome instead.
If you open the link from your email or other messaging apps, some phones are set to use the in-app browser “preview mode” rather than the full version of your browser. In those cases the Add to Home Screen prompt is sometimes blocked (although the guide itself still works perfectly fine). This isn’t something we can control s