Upgrade your Airbnb welcome book too

A practical read on what short-term rental guests expect in 2026 and what hosts can do about it. It pairs guest and host survey findings with European market data, then turns each finding into an action you can take on one property.

Independent hosts, property managers and portfolio operators, anyone
responsible for the guest experience and the revenue that follows it. Every section works
whether you run one property or a hundred.

The Guest Insights Report asked guests what they want. This one adds host operations, market context from AirDNA, a property self-audit and a 30-day action plan, so you finish with a change you can measure rather than a list of statistics.

Why listing accuracy is the number one guest concern, what 89% of guests want before arrival, how guests feel about booking direct when a saving is offered, which paid extras they would actually consider, and where hosts lose the most time.
 

Guest and host surveys run by Touch Stay, Touch Stay Chatbot and Store activity, and AirDNA's European market review for July 2026. Guest and host  samples are separate, and the base for each finding is stated alongside it.