Caso de cliente: usar Touch Stay para cuidar la seguridad de huéspedes y anfitriones
Hablamos con Scottie Jones de Leaping Lamb Farm Stay sobre cómo las guías digitales de Touch Stay fueron un lado positivo inesperado durante la COVID. Scottie es fundador y director ejecutivo de la U.S. Farm Stay Association.
Descubre cómo Touch Stay puede ayudarte a gestionar tu propiedad.
Como lo cuenta Scottie: en Leaping Lamb Farm Stay, en Oregon, reciben huéspedes en su granja desde 2007. Los huéspedes van a pasar el rato con ellos, echan una mano con las tareas (¡si quieren!), pasean por el bosque y juegan en el arroyo.
Ya estaban bien consolidados en marzo de 2020, pero descubrir Touch Stay en una llamada de Zoom (¡la presentación más COVID imaginable!) les ayudó a afinar aún más la experiencia de sus huéspedes.
Cuidar de huéspedes y anfitriones en tiempos de COVID
Para Scottie, uno de los atractivos de Touch Stay era poder cuidarse a ella y a sus huéspedes.
“We had been using a paper welcome book. It was really hard to clean, and I knew it didn’t have all the information that our guests needed because we were still having to tell them things, such as the fact that, yes, 911 does work out here.”
Una guía digital permitía comunicar info esencial con claridad, sin el riesgo de contagio entre huéspedes.
La palabra mágica: la comunicación
“So, I got in touch with Touch Stay, and I’ve got to tell you this is a company that is wonderful about communication. Every step of the way, they kept asking if we had any questions.”
Pero Scottie explica que el resultado clave para ella fue una mejor comunicación con sus huéspedes.
“So, we downloaded this app, and it’s already set up with a whole outline of things that you should really communicate with your guests. We hadn’t thought about half of them. So we spent time going through every part of it and customising it the way we needed it.
But all of the information was there, things we hadn’t thought about. You should’ve seen us researching all of the phone numbers for people in our area where you can go and get a home-made pie, or a beer at the brewery. But also, things about our own property.
And so, once we had that done, we took the link and we put it on a welcome message that we send to our guests about ten days before they arrive. They can then download the app to their phone, or they can print it out, and they have all the information they need when they come.”
Conseguir buenas reseñas de los huéspedes
Scottie señala que otra función práctica fue poder usar su guía digital para pedir reseñas a los huéspedes.
Como ella dice, “You know we all live for good reviews. Because it’s a really complete welcome book, I think that it really helps with that. It’s been a successful addition to what we do.
It’s kind of funny that it took COVID, for us, to think of adding something like this. Since we’ve been welcoming guests for so long. But it really has made it now a complete circle for us.”
Un soporte excelente del equipo de Touch Stay
“I can’t say enough about the communication and the staff. Any questions that we’ve had, any problems we’ve had, anything we didn’t understand, have been sorted for us in a day. Touch Stay is a great addition for us and I can’t recommend it enough.”
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