The Digital Guest Welcome Book
Empower your guests. Stop the questions. Create a more efficient you.
The Digital Guest Welcome Book
Empower your guests. Stop the questions. Create a more efficient you.
Why?
When you commit to giving your guests easy-to-find answers to everything they need to know (before and during their stay), three things happen…
You become more efficient
Do you answer the same questions over and over? Save your time (or your team’s) by directing guests to the home’s guidebook.
Your guest takes control
It’s frustrating for a guest to have to email/sms/call for info (or to wade through binders & attachments). Give them back control.
Future guests read rave reviews
We aren’t responsible for your 5-star reviews. But we are part of your arsenal. And guests do rave about Touch Stay! Here’s the proof.
That’s all well and good, but what’s the ROI here?
Better reviews and fewer questions to answer!
The Touch Stay Tour
All your content is stored in one single online location. Our mobile web app packages that content in an easy and beautiful form. You then share your guest welcome book by sending guests a link (no sign up or app to download!)
Share all your insider tips
Use our Google Places integration to help guests live like a local. Add the best restaurants, tourist attractions, and more.
Supply practical information
Provide guests with driving directions, access instructions, check-in times, the nearest ATM or grocery store, and more.
Any device, any language
Guests access the guest welcome book from any device using a unique website link. No app needed. They can even choose their own language!
PDF & print capability
Touch Stay is first & foremost a digital guest welcome book. But you and your guests can save a PDF or print it if needed.
The Touch Stay Tour
All your content is stored in one single online location. Our mobile web app packages that content in an easy and beautiful form. You then share your guest welcome book by sending guests a link (no sign up or app to download!)
Share all your insider tips
Use our Google Places integration to help guests live like a local. Add the best restaurants, tourist attractions, and more.
Supply practical information
Provide guests with driving directions, access instructions, check-in times, the nearest ATM or grocery store, and more.
Any device, any language
Guests access the guest welcome book from any device using a unique website link. No app needed. They can even choose their own language!
PDF & print capability
Touch Stay is first & foremost a digital guest welcome book. But you and your guests can save a PDF or print it if needed.
Try our demo
Click the button below from your mobile phone and take a tour through the product. It’s based on a real vacation rental in Cape Town, giving you a sense of what your welcome book could look like. And don’t worry if the colours and photos don’t match your brand… you can change them!
(Or would you like to see some real guides from some Touch Stay customers? Click here if so.)
What People Are Saying
Huge time saver!
Touchstay is an integral part of our guest experience. From the time of booking right through to the day they leave, our guests have everything they need. No more tatty looking house books!
Richard Smith of Beside the Sea Holidays
So simple to use
I really love the product, it is easy to use and I am getting rave comments from guests about it.
Bob Garner of Casal dei Fichi
Super friendly guys
I love their product and their customer care is excellent. Most importantly our guests love it!
Oliver Ballhatchet of Solterra Sunset
It’s so incredibly helpful
We have received great feedback from our guests on the Touch Stay welcome book. It’s so incredibly helpful for the guest (and for us!)
Trish Muller of Whistling Moose Lodge
An added value!
I am very happy with TouchStay and receive good messages from my guests. It is really an added value!
Dominique van der Sluis of Zon en Zee Vakanties
Answers all of our questions
In the words of our guests: “A lot of valuable information here; more than I expected”.
Glenda Huffman of Gulf Shores Beach Getaway
Some of Touch Stay’s Cool Features!
When you make something digital you open up so many more possibilities. Take a look at some of the cool features that a subscription to Touch Stay’s digital guest welcome book comes with…
Practical info = relaxed guests
Driving directions? Access instructions? Check-out process? Information that guests can access before and during their stay!
Add attractions with Google Places
No painstaking manual entry for your local tips. Simply use the built in Google Places tool and let technology do the rest!
No reception? It works offline!
It’s called Progressive Web App technology, or PWA for short! Looks and functions like a native app, with offline access.
Send scheduled emails/sms
Use our scheduled invite process to send guests an email or SMS with their link, plus timed follow up reminder messages.
Multiple language translation
Pas de problème. Choose from Google Translate, or our sophisticated multi-language option, giving you full translation control.
Your Brand Shining Through
This is your guidebook so it should reflect you! Add your own logo, colours, fonts, and more. Or simply run with our theme. Your choice.
Behind the Scenes Basics
14 day trial, no credit card
Provide pre arrival information
Easily add hyperlinks to websites
Organisation and formatting tools
Preview your book at any time
All major languages supported
Behind the Scenes Basics
14 day trial, no credit card
Provide pre arrival information
Easily add hyperlinks to websites
Organisation and formatting tools
Preview your book at any time
All major languages supported
The (Free) Extra Touches
Add local tips using Google Places
Add TripAdvisor reviews to your tips
Efficiently handles multiple properties
Add location pins to the map
Built in print/PDF option
Add instruction or tourism videos
The (Free) Extra Touches
Add local tips using Google Places
Add TripAdvisor reviews to your tips
Efficiently handles multiple properties
Add location pins to the map
Built in print/PDF option
Add instruction or tourism videos
For Your Guests
Easy guest invitation process
Send guest reminders pre-arrival
Send them the link and they’re in!
Optimized for all devices
Offline access if without connectivity
Print/PDF option too!
For Your Guests
Easy guest invitation process
Send guest reminders pre-arrival
Send them the link and they’re in!
Optimized for all devices
Offline access if without connectivity
Print/PDF option too!
And always responsive and personal customer support, whether you’re a vacation rental owner, property manager, hotel owner, b&b owner, or guest!
Touch Stay Pricing
We’re a UK company that sells globally, so we price in USD for simplicity. Your bank will obviously convert to your local currency.
Like the price but lack the time? We understand. That’s why we’ve tried hard to make Touch Stay simple and efficient to use. See how easy it is…
Meet the Touch Stay Team
Joe Jones
COO
Inspired to start Touch Stay after a 21 month travelling trip across 3 continents, Joe is a firm believer that the best way to experience any destination is to ask the locals. Joe is a CIMA qualified finance professional who, prior to Touch Stay, specialised in finance IT projects.
Andy McNulty
CEO
Andy grew up on vacation rentals and, as a guest who found the paper welcome book underwhelming, he set to creating a digital alternative. Prior to Touch Stay, Andy held C-level positions in luxury fashion, at brands like Alexander McQueen, Gucci and Victoria Beckham.
Tyann Marcink
Community Ambassador
Tyann has 5 properties of her own and 10 years experience in the VR industry. She has spoken at numerous conferences (VRMA, HomeAway, VRSS, VRWS) on vacation rental photography, social media, and the guest experience. Oh, and she just bought a bank… soon to be a vacation rental!
Drew Pearson
CTO
A tinkerer and nerd at heart, Drew applies his diverse technical skills towards improving travel experiences. This, and his love of travel with his wife and two boys, led him to the vacation rental industry, where he’s been programming and leading technical development since 2013.
Jane Mishchishina
Back End Developer
Jane is one of our grounded earthlings. Which is to say she thinks pragmatically about developing our code, one of the things we love most about her! She lives and works remotely in Ukraine with our technology partner, Echo UA.
Arthur Kokhanskyi
Front End Developer
Arthur is one of life’s thinkers, a personality trait we love! He takes the right amount of time to assess ideas, all with a smile and constructive approach. Whilst working at Touch Stay he also gets time off to study at the Ukrainian Evangelical Theological Seminary.
Hilary McNulty
Customer Onboarding
Aside from being Andy’s wife (a challenge all of its own!) Hilary is our Customer Onboarding Specialist, handling some of our larger customers in their first weeks. When not at the desk you’ll find her dedicating hours to Time 4 Children, who help improve the emotional wellbeing of young children.
Kirby Winfield
Board Advisor
A veteran digital media executive, Kirby sold the #1 rated mobile vacation rental app, Dwellable, to HomeAway in 2015. As well being an active angel investor, Kirby is the Investor in Residence at Paul Allen’s Institute for Artificial Intelligence, an AI research and engineering facility.
Need help?
We like to keep things very simple so we’re sure you won’t need us for much! But we’re here to help if you do have any questions, issues, concerns, or comments. Simply complete the contact box and we will get right back to you.