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Features (57)

Instantly Collect 5-Star Reviews with Smart Pop-Ups

Our new 5-Star Review feature uses intelligent pop-ups to capture guest sentiment at the perfect moment—making it effortless to turn positive experiences into glowing public reviews, while also gathering private feedback to help you improve.

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Use your words - or ours

Easily insert Touch Stay’s professionally written templates into your Memo messaging flow, or create a custom message for a new template all your own. Use Short Codes to pull data and personalise your messages with guest names, the name of the property and more.

Our templates anticipate the cornerstone moments when guests might want or need to hear from you, plus some extras along the way. So if you’re new to hosting and unsure what messages to send, don’t fret - we have your bases covered!

More on Communication Flow

Send internal messages too

Memo is multi-functional! You can also use it to communicate with your team members. For example, you can set it to notify your housekeeping crew that a guest has checked out (or in). With many flexible options and use cases - too many to name here! - you can bring us your communication and workflow snags, and we’ll help you smooth them out with Memo.

Quick and easy setup.

Start collecting 5-star reviews in seconds:

  • Enable the Feature: Go to your dashboard and enable 5-Star Feedback.

  • Add Your Review Link: Enter the public review page you want guests to use (e.g., Google Reviews page).

  • Customize (Optional): Edit the message and choose when the pop-up appears.

  • Save and Publish: That’s it! Your guests will now see the feedback pop-up automatically.
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5 star

Boost Reviews with Effortless Guest Feedback

Unlock the power of real-time guest feedback to elevate every stay. Prompt guests to share their experience at just the right moments, helping you boost public ratings and quickly resolve any issues.

  • Automated & timely Pop-Ups: Pop-ups ask for feedback after positive interactions or before checkout.

  • Public or Private: Positive ratings send guests to public reviews; lower ratings ask for private feedback.

  • Customisable for Your Brand: Set your own review link and choose what info to collect.

  • Mobile-First & Seamless: Works smoothly on any device.

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5 star feedback

Tracking Guest Feedback is Simple

You can easily see all guest responses from your 5-Star Reviews feature in the Data Dashboard—no extra steps required. Quickly monitor:

  • Average property rating and number of reviews.

  • How many guests left public reviews versus private feedback.

  • Trends in guest sentiment over time.

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5 star (1)

FAQ

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