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The Guest Cast

Welcome to The Guest Cast, the podcast that brings you real life guest experiences and how operators can apply some of the ideas to their own offerings.

Andy and Tyann dive into the guest perspective and the transformative power of hospitality encounters.

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Ways to listen

Click below to listen to The Guest Cast on your favourite podcast platform!

A collection of Aha Moments from our industry friends at VRWS 2022

Prioritise communication and relationship building

When Was The Last Time You Surprised Your Guests?

Sit With Your Data, Then Take Action

Trust Signals, Brand Purpose, & Feedback to Improve

Catherine Warrilow

Go Above and Beyond & Good Things Come Back

Cuban Cowboys & Living Like a Local

Industry Friends, New and Old

Short Stay Summit 2022

Luxury Cabins & The Power of Social Media

Don't Forget About the Solo Traveller

Hannah Gardiner

Bad Lighting and Why You Need to Get it Right

Jill Starley-Grainger

Don't Be A Bunkbed Baddie! Keeping Guests Informed

Feeling Like You Belong in a Brand New Place

An Aha Moment - Give Yourself Some Grace

Authentic Travel & Feeling Like a Local

To Assume Makes an Ass Out if You & Me

Kate Stinchcombe-Gillies

Bland Guest Experiences & How To Improve It

A look back at this years' guest stories

Dreamy Check-ins and Professional Hosting

Three Kids, Africa & The Power of the Tour Operator

Inn Keepers & Sustainable Travelling

Bucket Lists & Meaningful Places

Pilgrimages, Communal Living & a Bunkhouse

Tortilla and Tonsillitis in Galicia, Spain

Hannah Gardiner

Strangers and Souvenirs in Morocco

Velociraptor and Robots in Tokyo

Offensive Signage in North Carolina

Evacuation by Seaplane on the Amazon

Beating Up a Vehicle on the Amalfi Coast

Dark Caves & the Louis Vuitton Experience

Alissa Cincotta

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