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CRM (3)

Manage all your guest data in one place with Touch Stay CRM

Organise contacts, track stay history, and power your marketing, all from a single dashboard built for property managers.

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Use your words - or ours

Easily insert Touch Stay’s professionally written templates into your Memo messaging flow, or create a custom message for a new template all your own. Use Short Codes to pull data and personalise your messages with guest names, the name of the property and more.

Our templates anticipate the cornerstone moments when guests might want or need to hear from you, plus some extras along the way. So if you’re new to hosting and unsure what messages to send, don’t fret - we have your bases covered!

More on Communication Flow

Send internal messages too

Memo is multi-functional! You can also use it to communicate with your team members. For example, you can set it to notify your housekeeping crew that a guest has checked out (or in). With many flexible options and use cases - too many to name here! - you can bring us your communication and workflow snags, and we’ll help you smooth them out with Memo.

Streamline Guest Management

  • Automatic Contact Collection: Guest data flows in automatically from guidebook forms, PMS syncs, Message Hub invitations, and manual entry. No duplicate work.
  • Complete Stay History: See every guest's booking status, check-in dates, number of nights, source, and channel at a glance.
  • Interaction Tracking: View the full history of messages sent to each guest, including message type, status, and date.
  • Upsell Revenue Tracking: Monitor orders, quantities, and total upsell revenue per guest to understand your top customers.
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Features (67)

Everything You Need in One View

Each contact record gives you the full picture:

  • Contact Details: Name, email, phone, country, and language preferences
  • Stays Tab: Card-based view of every stay with property name, dates, source, and booking status (Booked, Active, Completed, Cancelled, No-Show)
  • Interactions Tab: Complete communication history with message types and sent status
  • Orders Tab: All purchases, quantities, and total upsell revenue
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Features (69)

Powerful Search & Bulk Tools

Find and manage contacts efficiently.

  • Real-Time Search: Find guests instantly by name, email, or phone number.
  • Smart Filters: Filter by guide, booking status, product, or stay dates.
  • CSV Import: Upload contacts in bulk using the official Touch Stay template.
  • CSV Export: Export filtered results for follow-up campaigns or external marketing tools.
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Features (68)

FAQ

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