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Instantly Connect with Guests Using Message hub

Keep every conversation organized and your guests delighted with fast, personal replies.

Instantly send and receive SMS messages from your dashboard, with desktop browser push notifications to ensure you never miss a guest message.

Out-of-Office Auto-Replies ensure guests still receive a timely, professional response when you’re not available, so you maintain great service around the clock. 

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Use your words - or ours

Easily insert Touch Stay’s professionally written templates into your Memo messaging flow, or create a custom message for a new template all your own. Use Short Codes to pull data and personalise your messages with guest names, the name of the property and more.

Our templates anticipate the cornerstone moments when guests might want or need to hear from you, plus some extras along the way. So if you’re new to hosting and unsure what messages to send, don’t fret - we have your bases covered!

More on Communication Flow

Send internal messages too

Memo is multi-functional! You can also use it to communicate with your team members. For example, you can set it to notify your housekeeping crew that a guest has checked out (or in). With many flexible options and use cases - too many to name here! - you can bring us your communication and workflow snags, and we’ll help you smooth them out with Memo.

Simple set up

With just a few easy steps, you’ll be ready to message guests directly from Touch Stay.

  • Request Access
    Contact Touch Stay to enable Message hub for your account.

  • Register Your SMS Number (optional)
    If you want to send and receive SMS, complete a quick application to receive your dedicated SMS number. This feature is currently available for US-based users.

  • Create or Customize Message Templates
    Choose from our suggested templates or create your own custom messages for email or SMS. Personalize them with field codes to automatically include guest names, guide links, and stay details.

  • Schedule Your Messages
    Decide when each message should be sent, such as before arrival, during the stay, or after checkout. Message Hub will handle the timing automatically.

  • Start Messaging
    Once set up, all guest messages appear in your Message hub > Conversations tab.

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Effortless, Personalized Communication from the Start

Unlock seamless guest interactions the moment you activate Message hub.

  • Direct, Hassle-Free Contact: Guests can reply to your messages without any special apps or accounts.

  • All Messages in One Place: Keep every email and text message organized within your dashboard.

  • Push Notifications: Receive instant browser notifications for new messages so you can respond quickly.

  • Automated Scheduling: Set messages to send automatically before, during, or after a stay.

  • Field Codes and Deep Links: Personalize messages with dynamic content and links to specific sections of your guide.

  • Always-On Communication: Use Auto-Replies to respond instantly when you are offline.

  • Professional Consistency: Customize sender names and reply addresses to match your brand.

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FAQ

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