The guest experience platform for short-term rentals

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Touch Stay is the guest experience platform that helps vacation rental hosts, property managers, hotels, and B&Bs manage the complete guest journey with AI-powered guidebooks, automated messaging, smart upsells, and built-in CRM.

Built for your business

Better guest experience. Real results.

20hrs

saved per week
90%

fewer guest questions
€40-€120+

extra per booking
4.8★

average guest review score

Set the tone before they even arrive.

Auto-sent digital guidebook

Your guidebook shares itself the moment a booking lands in your PMS. Guests get check-in steps, directions, and house rules before they leave home.
Scheduled messaging with Memo

Drip the right details at the right moment, automatically. No more frantic texts the night before, and no question left unanswered.
Early upsell opportunities

Offer early check-in, welcome hampers, airport transfers, and local experiences while guests are still planning, and watch the extras add up.
Guest data capture

Collect emails, phone numbers, and preferences the moment guests open their guide, so every future booking starts with you owning the relationship.

Make every moment of the stay effortless.

24/7 answers in their pocket

The AI chatbot answers from your guidebook alone, so replies are always accurate and on-brand. Guests get WiFi codes, checkout times, and how-tos in seconds, day or night.
Real-time messaging

Surface late checkout, grocery baskets, and local experiences right inside the guide, exactly when guests are in the mood to say yes.
Mid-stay upsells

Two-way chat in one hub keeps every guest conversation in one place, so you catch small issues the moment they come up.
Issue resolution

Spot and fix problems fast, with a clear thread of every request. Guests feel heard, and a five-star review stays on track.

Stay memorable long after checkout.

Thank-you & review prompts

Follow up automatically after departure with a warm thank-you and a perfectly timed nudge for the 5-star review that wins your next booking.
Repeat booking campaigns

Turn one-time guests into regulars with targeted offers and reminders that bring them back to book direct, not through the OTAs.
Feedback loops

Catch honest feedback privately first, so you can put things right before anything reaches a public review page.
CRM-ready history

Every stay, preference, and contact detail lives in one place, ready to personalize the welcome the next time they book.

Digital guidebook

Beautiful, branded guidebooks - zero app downloads

Guests simply click a link to access everything they need about your property. House rules, local recommendations, check-in instructions, interactive maps - all presented in your brand colours with your logo.

Web-based - works on any phone, tablet, or computer
AI chatbot answers guest questions 24/7 in any language
Offline-ready - guests can download before arriving
Auto-generated from your Airbnb listing in minutes

Upsell store

Turn every stay into a revenue opportunity

Offer early check-in, late checkout, welcome hampers, local experiences, and more - directly inside your guidebook. Guests browse, order, and you get notified instantly.

Set your own prices and manage orders in your dashboard
Guests see upsells at the perfect moment during their stay
No extra tools needed - it is built into your guidebook
Hosts report $100-200+ per property per month in upsell revenue

AI chatbot

Instant answers, 24/7

Your guests get accurate answers the moment they need them. The AI chatbot is trained only on your guidebook content, so every reply is correct, on-brand, and specific to your property.

Answers guest questions instantly, day or night
Trained only on your verified content - no made-up answers
Speaks 30+ languages automatically
Detects issues and creates reports for your team
Cuts repetitive guest questions by up to 90%

Digital guidebooks

Web-based property guides – no app needed

Share check-in info, house rules, local tips, maps, and multimedia. Guests just click a link on any device.

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AI chatbot

Instant answers from your guidebook content

Guests ask questions in natural language. The AI responds 24/7 in any language — using only your verified content.

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Upsell store

Sell services inside your guidebook

Offer early check-in, welcome hampers, local tours, and more. Guests browse, order, and you get paid.

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5-star reviews

Automated review prompts at checkout

Happy guests are sent to Google or your preferred review site. Lower ratings are captured privately for improvement.

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Guest CRM

Capture contacts for direct bookings

Collect emails, phone numbers, and preferences automatically. Build guest profiles for remarketing and repeat stays.

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Data dashboard

See what guests engage with most

Track guide views, chatbot usage, topic feedback, and sentiment. Make data-driven decisions to improve your guides.

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KeysCations

Property Manager · 29 units

15% more direct bookings

"Touch Stay turned a manual, message-heavy process into a streamlined, elevated experience for both our guests and our team."

Björk Tromsø

Property Manager · Tromsø, Norway

2,000+ guidebook views/month

"It would be impossible to communicate that much information any other way. Guests can look at everything beforehand, in a smart, compact format."

altCamp

Glamping · Premium Outdoor

99% of questions answered

"Our guests have peace of mind with answers to 99% of their questions right at their fingertips."

No hidden fees

Everything you need is included — no onboarding costs or surprises.
Pays for itself

Generate €40–€120+ extra per booking with built-in upsells.
Set up in minutes

Create and share your first guidebook without technical setup.
Built to scale

From a single property to large portfolios — grow without changing tools.

Starting at

$8,25

per property / per month

Unlimited guest views
AI chatbot & smart messaging
Built-in upsell store
30+ languages, on every device
Cancel anytime · no contracts

See pricing

14-day free trial

Try every feature, no limits, and your guests get the full experience too.
No credit card required

Just sign up and start building, we ask for payment only when you're ready.
Cancel anytime

No contracts, no fees, no questions. Stay because you love it, not because you have to.

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Free report

The 2026 Host Report

Data-driven insights on how top-performing hosts are managing guest experience, driving direct bookings, and increasing revenue in 2026.

Download Free Report

Frequently asked questions

A guest experience platform (GEP) for short-term rentals is software that manages the complete guest journey — from booking confirmation to post-stay reviews. Unlike a PMS which handles bookings and operations, a GEP focuses on guest-facing interactions. It combines digital guidebooks, AI-powered communication, upselling tools, and guest CRM into one platform. Touch Stay is a leading guest experience platform used by vacation rental hosts, property managers, hotels, and B&Bs worldwide.
A complete guest experience platform covers every stage of the stay from one place. The core components are digital guidebooks that share check-in details, house rules, and local tips without an app download; automated messaging that sends the right information at the right moment; an AI chatbot that answers guest questions 24/7 in any language; a built-in upsell store for early check-in, hampers, and local experiences; automated review prompts that steer happy guests to public review sites; and a guest CRM that captures contact details for direct bookings and repeat stays. A reporting dashboard ties it together so you can see what guests actually engage with.
A PMS runs your back office: bookings, calendars, payments, and channel syncing. Touch Stay runs the guest-facing side: the experience your guest actually sees and interacts with during their stay. The two work together rather than compete. Touch Stay connects to 40+ systems including Airbnb, Booking.com, Guesty, and Vrbo, pulling booking data in automatically so your guidebook shares itself the moment a reservation lands. Think of your PMS as the engine and Touch Stay as everything the guest touches.
Your guidebook is auto-generated from your existing listing in minutes, then you customize it with your branding, check-in steps, house rules, and local recommendations. Once it is live, the built-in AI chatbot answers guest questions instantly, drawing only on your verified guidebook content, so replies are accurate, on-brand, and specific to your property rather than made up. It responds 24/7 in 30+ languages and flags issues to your team when something needs attention, cutting repetitive questions by up to 90%.
Touch Stay works for the full range of hospitality, from individual vacation rental hosts to property managers running large portfolios, as well as hotels and B&Bs. Whether you manage a single cabin or 85+ units, the platform scales with you without switching tools. Hosts on Airbnb, Vrbo, and Booking.com use it alongside boutique hotels and serviced accommodation providers who want a consistent, branded guest experience across every property.
Pricing starts at $8.25 per property per month and includes everything: unlimited guest views, the AI chatbot and smart messaging, the built-in upsell store, and support for 30+ languages on every device. There are no hidden fees, onboarding costs, or contracts, and you can cancel anytime. Every plan starts with a 14-day free trial with full feature access and no credit card required. Most hosts find the built-in upsells alone, typically €40 to €120+ extra per booking, more than cover the cost.

Start delivering five-star guest experiences today

Join thousands of hosts who've transformed their guest experience with Touch Stay.

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14-day free trial · No credit card · Full access to all features

The guest experience platform for short-term rentals

Better guest experience. Real results.

Trusted by thousands of hosts & property managers