The digital welcome book that stops guest questions
Welcome to the magic combination of time-saving tech + human hospitality.
Replace out-of-date paper binders. No more updating PDFs. Give guests everything they need pre, during, and post stay, so you can sprinkle the personal touch when it's really needed.
Want to know more? Pull up a pew:
- Watch our demo video
- Open our fully interactive demo guide
- Mooch these example guides from real-life Touch Stay customers
Or simply reach out to us with your questions. We’re a friendly bunch who are always happy to help!
Try Touch Stay for free!
Another app? Not exactly.
Touch Stay is a web app - so no download required. Guests get a link to your customised guidebook, which looks and feels like a website but with the functionality of an app. Even better, it works offline and can be bookmarked to your phone's home screen!
Get a sense of how our product works without paying a penny!
Try Touch Stay for free for 14 days.
What’s the ROI on a Digital Welcome Book?
86% of customers say using Touch Stay cuts the time they spend managing guests in half. So you can work on your business, not in it.
Touch Stay features you'll love
Every customer gets every feature
The original digital welcome book has expanded to a multi-purpose tool between booking and review. Seamless guest journeys are yours with no pricing tiers or benefits to 'unlock'. Every customer gets every feature.
Make sure guests get the Memo
With Memo, you can schedule one-way emails and texts in advance to head off questions and help guests have their best stay. Send a link to your carefully compiled guidebook.
First Impressions is the first tool of its kind for collecting data about the make-or-break first hours of a guest’s stay.
In an era of digital locks and remote hosting, when meeting travellers in person is increasingly rare, First Impressions lets guests know their experience matters to you, and lets you get ahead of any snags in their stay.
Guest reviews - on your own terms
You don’t need us to tell you that guest feedback is gold. And with the Ratings feature, you can now collect ratings and reviews throughout your Touch Stay guidebook! Simply text or email a link to your Ratings page, where guests can select a star rating and leave an optional comment.
Keep in touch
Unobtrusively collect guest email addresses for your marketing campaigns. With full transparency, interested guests can opt into communications from you. Impress guests with a great experience—as we know you will!—and they’ll be happy to get emails with discounts and info for future stays.
Make it personal.
With Short Codes (or “Field Codes”), you can insert auto-populated data to personalise your guide content and messages to guests. For example, pull a guest’s first name to include in Memo’s automated emails and text notifications, or customise your guides with the names and addresses of individual properties. Save time and present your human face to guests!
Bring it all together
With Integrations, you can connect your Touch Stay guidebook and our suite of tools with your property management system for even smoother sailing through the guest journey. Create efficiencies that make your business more organised, sustainable and profitable!
What else should I know about Touch Stay?
Is my welcome book printable?
Yes! You can easily print your guide as a PDF to include in your property.
How can I share my welcome book with guests?
It's as quick and easy as sending a link. Or use Touch Stay’s messaging feature (or your PMS) to schedule texts or emails with a link to your welcome book.
How do I include my local recommendations?
Touch Stay’s Google Places integration lets you drop pins to your favourite restaurants and activities in seconds!
Can I link out to other sites?
Yes! You can link out to other sites (like your own website or other local businesses), and even embed videos in your welcome book.
What if I’m hosting international guests?
No problem. Touch Stay translates into 17 languages and is available offline. Perfect for guests coming to you from another country!
How does Touch Stay work for multiple units or property managers?
Easily! First, you can update all your guidebooks at once. Info that's the same for multiple places can be quickly replicated across all or batches of guidebooks.
No need to print and re-print those hard copy house manuals - edit anything and it updates immediately.
And with Memo, our guest messaging feature, you can schedule communications for the entire guest journey - from booking to review.
How customisable is Touch Stay?
Very! Use your logos, colours, fonts and more to keep your own brand at the forefront (not ours!). You can also upload all of your own content, or simply use our templated content to save time.
Does Touch Stay integrate with my property management software?
Most likely, yes! We pair with all the leading PMS providers. Here's the full list and more info.
Need help or have a question?
We’re here to help if you have any questions, queries, or comments about Touch Stay. Simply complete the contact form and we’ll get right back to you.
Use our pricing module below to discover how accessible our product is and explore our multi-guide deep discounting!
Touch Stay pricing
Follow the prompts below to find the exact pricing for your needs.