We all know the importance of a first impression. Whether it’s a job interview or a first date, those initial seconds set the tone for the whole experience.
That’s why it’s so important to fine-tune your guests’ introduction to your property. And we’re here to help! To get you started, we’ve put together 11 tips for welcoming guests to their home-from-home.
1. Remember: the welcome starts as soon as your guests have confirmed their booking. Don’t drop off the radar between booking and arrival; let them know you’re thinking of them!
2. Anticipate their needs. Inform them about what they might need to bring with them (waterproofs, wellies, wetsuits?), whilst taking the opportunity to showcase everything that you provide for them.
3. Guide them through the final leg of their journey. If they’re coming from the airport, which taxi company is most reliable? If they’re driving, what local road etiquette should they know about?
4. Make check-in as easy as possible. Your guests’ first experience should not be a struggle to open the door. Clear instructions and simple systems will go a long way.
5. Write a welcome note that makes them smile. This doesn’t have to be freshly composed for each new arrival, but a note that feels human and personal will provide that welcoming touch.
6. Even if your guests aren’t going to meet you, they can still hear you! You could direct your guests to a QR code through which they can access a video of you greeting them. The geniuses over at TINE have come up with this solution.
7. Introduce yourself. Ok yes, this sounds obvious. But it can be a lot more than your name and mobile number. Why do you love this area? How long have you been here? The welcome note is the perfect opportunity to highlight your personality.
8. Share some first night tips. After their travels, there’s a good chance that your guests are feeling tired and hungry. Is there a great, reasonably priced local takeaway? Could you negotiate a first-night discount for them?
9. Get the basics in. Even arriving to fresh supplies for coffee in bed the next day can help guests to feel that you were thinking of them before they arrived.
10. Might your guests be facing a language barrier? If so, you could provide some key phrases to make them feel more equipped and at-home.
11. And finally, think about the language you’re using. A welcome basket will do little to compensate for communications which feel cold and distant. On the other hand, if you can add that human, personal touch, you’re already well on your way to a happy guest experience.
Make your guests feel more welcome with Touch Stay
These tips may sound simple, but they can add up to a guest who feels looked-after before they even arrive. Touch Stay’s digital guidebook allows you to share the right information at the right time, ensuring a seamless experience and smiles all round. Start your 14-day free trial to take your welcome to the next level.