How altCamp answers 99% of guest questions before they ask them

"Touch Stay has been a game-changer for us, saving money and keeping our guests happy at every step. Their beautifully designed guidebooks perfectly complement our premium experience, giving guests peace of mind with answers to 99% of their questions right at their fingertips."

Adam Bosch, altCamp

Looking to reduce guest inquiries and increase upsells for your own RV rental? We're here to help!

Book a demo

Start FREE trial

Luxury camper van rentals need seamless guest support

altCamp operates a luxury camper van fleet equipped with state-of-the-art amenities. But with more features comes more questions from guests, leading to mid-trip troubleshooting and additional strain on the team.

Touch Stay helps altCamp keep renters informed about the vehicles’ features, ensuring smoother trips with less need for intervention. The guidebook also allows for automated messaging, like the clean-up and return protocols, which saves both time and money.

Challenges before Touch stay included:

Too many guest inquiries: Renters often needed clarification about vehicle features and operational procedures.

After-hours support: Guests frequently reached out after hours with questions, which added pressure to the team.
Operational inefficiency: Managing communications manually was time-consuming and labor-intensive, particularly after hours.

Key features altCamp values most

✓

Mobile interface: The easy-to-navigate mobile interface ensures guests can quickly find the information they need, impressing clients.
✓

Search bar: Guests can search for specific details easily, which improves the user experience.
✓

Automated memos: The automatic messaging of return and cleaning protocols has streamlined operations and saved valuable time.
✓

Custom domain: With their own branded link, altCamp’s guidebook feels like an in-house tech solution. This feature enhances the professional image and adds to guest confidence.

Create your guide

Why altCamp recommends Touch Stay

Improved guest experience and operational efficiency

✓

Fewer guest inquiries thanks to instant access to key information
✓

More time for the team to focus on high-impact tasks
✓

Smoother operations with less back-and-forth communication
✓

Digital guidebooks give guests peace of mind and a seamless stay
✓

A natural fit with altCamp’s high-quality, hassle-free experience

View this example in a new tab

View example

More insights and improved engagement through Touch Stay

By using Touch Stay, altCamp has gained valuable insights into guest behavior.

The platform’s built-in analytics provide a clearer understanding of how guests are interacting with the guide, which helps altCamp refine its approach to guest communications and operations.