How a luxury resort boosted direct bookings with Touch Stay

"Working with Touch Stay has been a pleasure since our first demonstration. Loren’s support set us up for success as we developed our branded guide, which has received positive feedback from guests and team members alike."

Nicole Rugg, Newport Harbor Island Resort

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Luxury hospitality requires clear, effortless communication

At Newport Harbor Island Resort, guest satisfaction is everything. As a luxury waterfront destination, they cater to vacationers, business travelers, and wedding guests – all with high expectations for a perfect stay.

Managing guest communication at this scale can be a challenge. Guests frequently asked the same questions, and the front desk staff was spending valuable time responding to inquiries about WiFi, check-in, resort amenities, and dining recommendations.

Newport Harbor Island Resort turned to Touch Stay for a solution that would eliminate these repetitive questions, create a smoother guest experience, and increase direct bookings for services like spa treatments and rentals.

Newport Harbor Island Resort needed a better way to provide guests with information without overwhelming staff.

Key challenges included:

Too many front desk inquiries: Guests repeatedly called or visited reception for basic information.
Missed revenue opportunities: There was no simple and efficient way to promote spa treatments, BabyQuip rentals, or local experiences digitally.
Fragmented communication: Paper brochures, emails, and in-person explanations weren’t scalable for modern guest expectations.

How the Touch Stay guide transformed guest experience

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Instant access to resort information – WiFi, check-in/out times, policies, maps.
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Dining & resort activities – All information about on-site restaurants, including menus and reservation options, and pool operating hours.
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Direct booking for spa treatments & BabyQuip rentals – Clickable links inside the guide for instant reservations.
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Offline access & mobile-friendly – Ensuring guests always have information, even without WiFi.
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Step-by-step video tutorials – Helping guests save the guide to their phone for easy access.

Create your resort guide

Why Newport Harbor Island Resort recommends Touch Stay

Improved efficiency, more bookings, and happier guests

With Touch Stay, Newport Harbor Island Resorts transformed guest communication and saw immediate improvements in efficiency, engagement, and revenue.

Fewer guest inquiries
Increase in bookings for resort services
A more satisfying and modern guest experience

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More guest insights & increased engagement through Touch Stay

Beyond improving operations and driving more bookings, Newport Harbor Island Resorts gained a look through their guests’ eyes through their Touch Stay guide.

The platform’s built-in analytics provided a clearer view of guest behavior, preferences, and engagement levels.