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Case study: overcoming time and resource constraints

We talk to Michelle about the role Touch Stay plays in preparing guests for their stay on her 70,000 acre sheep station.

Michelle Reynolds

Overcoming time and resource constraints

When your accommodation is that far away from the corner shop, the guest experience has to start before they leave home. For Michelle, communicating with guests ahead of their visit enabled them to access her personal recommendations without picking up the phone or writing an email.

They were able to plan better for their stay. It also proved the ideal solution to the time and resource constraints involved in person-to-person interaction. 

We’ll be talking to Michelle about her experience in more detail shortly. For now though, you may enjoy reading her own review of how she audited and overhauled her guest communications to great effect (of which Touch Stay is just one element).

Establishing a quality end-to-end experience case study

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