How Villa Destino Vieques Enhances Guest Experience with Touch Stay

"Touch Stay has made it so easy to prepare guests for a unique island adventure while freeing up my time. It’s been a true game-changer in elevating the guest experience and maintaining our 5-star reputation!""

Mary Kay Lee, Villa Destino Vieques

Looking to provide seamless communication and enhance guest stays at your vacation rental? Touch Stay is here to help!

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Luxury vacation rentals need seamless guest support

Villa Destino Vieques offers two vacation rental properties: one on the island of Vieques, Puerto Rico, and one in Hilton Head, South Carolina.

Guests traveling to Vieques face unique challenges, like arranging ferry or plane transportation, navigating the island’s limited street signage, and understanding local customs.

Mary needed a way to prepare guests in advance and support them effortlessly during their stay.

Touch Stay enabled her to provide easy access to travel logistics, property information, and local recommendations—all updated in real-time. Guests now arrive informed, relaxed, and ready to enjoy their vacation.

Challenges before Touch stay included:

Pre-arrival confusion: Guests often needed detailed travel advice for reaching and exploring Vieques.
Repeated guest questions: Guests frequently contacted Mary about check-in, navigation, and local activities.
Manual updates: Keeping information current for both properties was time-consuming and prone to gaps.

Key features Villa Destino Vieques values most

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Map and navigation tools: The built-in map makes it easy for guests to find key locations on an island with few street signs.
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Customizable content: Mary can brand the guidebooks to reflect the property's unique feel while keeping information fresh.
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Easy integration with Hospitable: The PMS connection ensures the Touch Stay guide link is included automatically in guest communications, boosting visibility.
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Real-time updates: Any change, from a new restaurant to updated ferry times, is easy to push live.
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Content creation tools: The user-friendly interface and new AI features make managing the guidebooks even faster.

Create your guide

Smoother Operations with Hospitable + Touch Stay

Mary uses Hospitable as her property management system (PMS), and the integration with Touch Stay has made her operations more seamless and automated.

“I use Hospitable as my PMS and have been thrilled with the integration with Touch Stay. The connection was quick and easy.”

With the integration, Touch Stay automatically pulls booking data from Hospitable, eliminating the need for Mary to manually set up bookings in Memo—saving time and cutting admin work. Guidebook links are also sent automatically with booking messages, boosting guest visibility and usage.

Connect Hospitable with Touch Stay

Why Villa Destino recommends Touch Stay

Fewer pre-arrival questions thanks to a centralized, easy-to-access digital guide.
Guests comment on the guidebook in 50% of recent 5-star reviews.
Significant time savings: less back-and-forth communication required.
Guests feel more confident and self-sufficient while exploring.
Seamless Hospitable integration.

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More insights and improved engagement through Touch Stay

Over the past year, Villa Destino's guidebook has been viewed more than 3,300 times by over 300 unique visitors—proof that guests actively engage with the content. The most viewed categories include her local area guide, trip prep tips, and villa information, showing how much value guests place on clear, organized guidance. Popular topics like check-in times, beach recommendations, and restaurant suggestions help reduce questions while adding a polished, professional touch to the stay.

By giving guests everything they need in one easy-to-use format, Touch Stay helps Mary save time and deliver a smoother, more enjoyable experience—both for her guests and for herself.