A guest experience workshop

Learn more about our guest experience workshop in Barcelona, Spain.

An intimate gathering of property managers and industry experts united in striving for guest experience excellence.

What? Who? Where? When?

Click below to discover the event details:

A pre-event ahead of the 2024 SCALE Show, our guest experience workshop carried a sustainability theme in our choice of venue, catering and guest speaker.

The aim was to share knowledge and actionable tips for attendees on:

Guest communication
Brand loyalty
Engaging storytelling
Sustainability strategies

This workshop brought together industry leaders from Touch Stay, OwnerRez and StayFi to provide attendees valuable insights:

11:00-11:15am

🎤 Welcome and intros with Kate Stinchcombe-Gillies.

11:15-11:00am

Morvan Boulanger & Maria Esteban de la Cruz of Olala Homes spoke to Touch Stay's Emma Cole about sustainability in short-term rentals.

12:00-12:45pm

🔌 Achieving connections: presented by Arthur Colker of StayFi.

1:00-1:45pm

🫶 Building loyalty: presented by Chris Hynes of OwnerRez.

1:45-2:45pm

💬 Conquer storytelling: using storytelling skills for marketing and communications. Presented by Touch Stay's Kate Stinchcombe-Gillies.

2:45-3:30pm

💡5 Big Questions: what's the heaviest question currently on your mind?

Zumzeig is a local, non-profit cultural co-operative cinema and bar, made up of a social base of more than three hundred people. One of only two cinemas of it's type in Catalonia, Zumzeig offers screenings of independent films in their original language and various artistic, social and community activities.