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Touch Stay features you’ll love

How is Touch Stay different from other digital welcome books? These six unique features are a start.

Smooth your workflow. Impress guests. Collect helpful data. Support your direct booking strategy. And never get nickel and dimed. Every feature is always included in the cost of your Touch Stay subscription!

Make sure guests get the Memo

Schedule emails and text notifications in advance to head off questions and help guests have their best stay. Send a link to your guidebook at just the right time, check in mid-stay, request feedback and more. All on your own terms, not the OTA’s!

  • Link to your entire guide, or just one section for quick access to specific info

  • Send internal notifications, too (like alerts for your cleaners)

  • Customise messages with your own words - or use a Touch Stay template

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You do have a second chance to make a first impression

Send guests a link to First Impressions early in their stay, and they can select a star rating and leave an optional comment. Fix snags quickly and let your hospitality shine from the start. Or just enjoy the peace of mind that comes from knowing all is going swimmingly!

  • Send automatic feedback requests using Memo

  • Gather feedback with a simple star rating

  • Collect guest emails with an opt-in checkbox

First impressions

Give guests the last word with rating topics

Request additional impressions from guests! Like First Impressions, you can ask for a star rating and optional comment about their stay - or a specific element of their stay.

  • Give guests a chance to share thoughts before they review on the listing sites

  • Gather on-target feedback about new features or experiences you offer

  • Batch download all ratings and comments to track trends and share with your team


Keep in touch with email collection

Unobtrusively collect guest email addresses for your marketing campaigns. With full transparency, interested guests can opt-in to communications. Impress guests with a great experience—as we know you will!—and they’ll be happy to get emails with discounts and info for future stays.

  • Add the opt-in email box at any point in your guest communication flow

  • Easily include a link to your privacy policy so guests feel comfortable sharing their info

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Make it personal with short codes

Personalise your guide content and messages to guests. Pull a guest’s first name to include in Memo’s automated emails and text notifications, or customise your guides with the names and addresses of individual properties. Save time and present your human face to guests!

  • Choose from common short codes like names, property details, contact info and more

  • Create your own custom short codes for fields we haven’t thought of yet


Bring it all together with Property Management System Integrations

With Integrations, you can connect your Touch Stay guidebook and our suite of tools with your property management system for even smoother sailing through the guest journey. Create efficiencies that make your business more organised, sustainable and profitable!

  • Integrate Touch Stay with PMS providers including Avantio, Guesty, Owner Rez, Hostaway, Escapia and more.

  • Track how guests engage with your guidebook using auto-generated, unique links for each guest (available with OwnerRez and Anytime integrations)

  • Use custom fields to pull guidebook content from your PMS, like lock codes (available with some integrations)


Need help or have a question?

We’re here to help if you have any questions, queries, or comments about Touch Stay. Simply complete the contact form and we’ll get right back to you.

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