Touch Stay features you’ll love
How is Touch Stay different from other digital welcome books? These six unique features are a start.
Make sure guests get the Memo
Schedule emails and text notifications in advance to head off questions and help guests have their best stay. Send a link to your guidebook at just the right time, check in mid-stay, request feedback and more. All on your own terms, not the OTA’s!
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Link to your entire guide, or just one section for quick access to specific info
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Send internal notifications, too (like alerts for your cleaners)
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Customise messages with your own words - or use a Touch Stay template
You do have a second chance to make a first impression
Send guests a link to First Impressions early in their stay, and they can select a star rating and leave an optional comment. Fix snags quickly and let your hospitality shine from the start. Or just enjoy the peace of mind that comes from knowing all is going swimmingly!
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Send automatic feedback requests using Memo
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Gather feedback with a simple star rating
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Collect guest emails with an opt-in checkbox
Give guests the last word with rating topics
Request additional impressions from guests! Like First Impressions, you can ask for a star rating and optional comment about their stay - or a specific element of their stay.
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Give guests a chance to share thoughts before they review on the listing sites
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Gather on-target feedback about new features or experiences you offer
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Batch download all ratings and comments to track trends and share with your team
Keep in touch with email collection
Unobtrusively collect guest email addresses for your marketing campaigns. With full transparency, interested guests can opt-in to communications. Impress guests with a great experience—as we know you will!—and they’ll be happy to get emails with discounts and info for future stays.
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Add the opt-in email box at any point in your guest communication flow
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Easily include a link to your privacy policy so guests feel comfortable sharing their info
Make it personal with short codes
Personalise your guide content and messages to guests. Pull a guest’s first name to include in Memo’s automated emails and text notifications, or customise your guides with the names and addresses of individual properties. Save time and present your human face to guests!
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Choose from common short codes like names, property details, contact info and more
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Create your own custom short codes for fields we haven’t thought of yet
Bring it all together with Property Management System Integrations
With Integrations, you can connect your Touch Stay guidebook and our suite of tools with your property management system for even smoother sailing through the guest journey. Create efficiencies that make your business more organised, sustainable and profitable!
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Integrate Touch Stay with PMS providers including Avantio, Guesty, Owner Rez, Hostaway, Escapia and more.
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Track how guests engage with your guidebook using auto-generated, unique links for each guest (available with OwnerRez and Anytime integrations)
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Use custom fields to pull guidebook content from your PMS, like lock codes (available with some integrations)
