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LocalVR’s Formula for Fewer Guest Inquiries with Touch Stay

 

Touch Stay has transformed how we communicate with our guests. Not only has it streamlined our operations by reducing common questions by 60%, but it has also elevated the guest experience by providing them with all the information they need at their fingertips. 

- Juan Echeverria, LocalVR


Looking to deliver exceptional communication and boost guest satisfaction at your vacation rentals? Touch Stay is the solution that helps LocalVR stand out, ensuring every guest feels informed and welcomed from the moment they book.

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Modern Guest Support That Drives Higher Satisfaction and Better Reviews

LocalVR is redefining hospitality in the vacation rental industry by combining cutting-edge technology with a personalized, local touch. Their mission was to improve the guest experience by moving away from traditional printed guides. They wanted to:

  • Provide a seamless, digital alternative to outdated paper guides.

  • Reduce repetitive guest questions and ensure clear communication about property rules.

  • Offer up-to-date local recommendations without relying on materials that quickly become outdated.

Before Touch Stay: More Questions, More Issues, Missed Opportunities

  • Repetitive guest questions about property features, rules, and local recommendations.

  • Time-consuming manual communication, especially after hours.

  • Difficulty keeping printed materials accurate and current.

  • Guests missing out on the best local experiences due to outdated info.

The ability to include local recommendations has been a game-changer, allowing us to create a truly immersive experience for our guests while showcasing what makes our destinations special. We've seen a 15% increase in positive guest reviews and operational efficiency—it's a win-win!” - Juan Echeverria

What LocalVR loves about Touch Stay

Touch Stay provided LocalVR with a powerful, easy-to-use platform to centralize all guest information and recommendations. With digital guidebooks, guests can access everything they need—check-in details, WiFi, house rules, and local tips—right from their mobile devices, anytime.

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    Offline access: Guests can access essential information even without internet connectivity.

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    Custom branding: Our guidebooks reflect GoLocalVR’s brand, making them feel like an extension of our service.

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    Local recommendations: We highlight our favorite restaurants, activities, and hidden gems for a more personalized stay.

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    Real-time updates: We can quickly update information across multiple homes, ensuring accuracy and consistency.

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The customer success team has been responsive and helpful, ensuring a smooth setup and ongoing support. We’d love to see deeper integrations with property management systems to automate content updates based on reservation details.

Jasmine Slivka, COO LocalVR

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Fewer Questions, Fewer Issues, Happier Guests

How LocalVR Benefits from Touch Stay:

  • Reduced guest inquiries: The team saw a 60% drop in repetitive guest questions within the first three months, saving an estimated 10 staff hours per month.

  • Higher guest satisfaction: Guest satisfaction scores increased by 15% after implementing the digital guidebook.

  • Fewer operational issues: Clear instructions for WiFi, appliances, and house rules have minimized avoidable problems and unnecessary service calls.

  • Positive guest feedback: 30% of guests have commented on how helpful and well-organized the guidebook is, leading to better reviews.

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Find out how Touch Stay digital guidebooks can benefit your Property Management business!

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