Chez Damdam’s Blueprint for Memorable Stays Using Touch Stay

There’s absolutely no comparison between a digital guidebook and a paper welcome book. I added pictures, partners’ website links, 3D floorplans, all my local recommendations on a map...Very few competitors use it or a similar service, so my guests regularly tell me how practical and innovative this service is. Probably half of my guests say so, without me asking.

- Damien Bernard, Chez Damdam

Looking to provide seamless communication and elevate guest satisfaction at your vacation rental? Touch Stay is the solution that helps Chez Damdam stand out, ensuring every guest feels informed and welcomed from the moment they book.

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Large vacation homes, high expectations—Chez Damdam delivers seamless service

Chez Damdam operates four spacious, design-forward rental homes in Normandy and Paris. With groups of 12+ guests and a premium standard of amenities—including arcade games, beach access, and work-friendly setups—there’s a lot to manage and even more to communicate.

Touch Stay allows Damien to replace outdated welcome booklets and lengthy messages with elegant, interactive digital guidebooks that enhance the guest experience while reducing manual effort.

Now, guests can explore property details, browse local tips, and prepare for their stay—all from a mobile-optimized app.

Challenges before Touch stay included:

Paper welcome booklets: Guests had to rely on printed 10-page documents—often outdated or unsanitary.
Scattered communication: Pre-arrival emails and texts created friction for both host and guest.
Manual updates: Every small change required printing new materials across all homes.
Limited guest insight: Damien lacked visibility into how (or if) guests engaged with his information.

Key features Chez Damdam values most

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Mobile-first experience: Guests of all ages use their phones—Touch Stay makes it easy for anyone to access everything they need.
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Visual richness: With images, maps, and even 3D floor plans, the digital guide feels modern and engaging.
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PMS integration: The connection with Lodgify allows automated sharing of unique guidebook links for each guest.
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Simple updates: From partner links to restaurant tips, updates happen in a few clicks—no more reprinting.
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Guest feedback: Guests routinely praise the guidebook’s helpfulness and polish—setting Chez Damdam apart.

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Smoother Operations with Lodgify + Touch Stay

Damien uses Lodgify as his property management system (PMS), and the integration with Touch Stay has made his operations more seamless and automated.

“I integrated Touch Stay with Lodgify. I can't remember the connection process precisely, as it was 2 years ago, but in my memories, it was real easy, like I had just a Lodgify API code to share on Touch Stay, and immediately all the next bookings/guests appeared on Touch Stay. Connecting the two allows me to analyse how guidebooks are used by every guest.”

With the integration, Touch Stay automatically pulls booking data from Lodgify, eliminating the need for Damien to manually update guest information or print new materials. Unique guidebook links are sent to each guest, saving time and ensuring everyone receives the latest details for their stay. This automation boosts guest engagement and streamlines operations across all Chez Damdam properties.

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Why Chez Damdam recommends Touch Stay

A smarter way to host premium stays

Streamlined communication means less guest confusion and more satisfaction
Guidebooks serve as a differentiator—guests often say they've never seen anything like it
Less time spent answering questions = more time building personal relationships
Touch Stay’s modern interface supports eco-friendly, paperless operations
A flexible tool that works just as well for one host as it does for large teams