Effortless Automation and Elevated Guest Experiences

How Touch Stay made managing multiple properties a breeze for Far View Holiday Homes

I couldn't manage my business without Touch Stay. With integration to our PMS, our whole process is fully automated and for most bookings I don't have to lift a finger.

- Joseph Vella, Owner, Far View Holiday Homes

Running several rentals? See how Far View Holiday Homes eliminated manual updates, streamlined guest comms, and now automates welcome info for every booking.

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Managing Multiple Rentals, Made Simple

Joseph Vella’s six-property Far View Holiday Homes portfolio in Venus Bay, Australia, faced a familiar challenge: paper-based guidebooks were cumbersome to update and inconsistent across properties, especially with frequent changes to local attractions and amenities.

Touch Stay and their Hostaway integration changed everything:

Since integrating Touch Stay with Hostaway, Joseph’s guest engagement has soared. In just a few months, guests viewed the digital guidebooks over 2,200 times, showing they rely on these resources for local recommendations and property details. More than 600 guests checked the guidebooks before arrival, which reduced repetitive questions and helped boost guest excitement.

Now, Joseph updates all six property guides at once, saving time and ensuring every guest always has the most current information.

Favorite Touch Stay Features at Far View Holiday Homes

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Unified, instant updates: Refreshes all guides at once so guests never see outdated information.
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Leveraging 2-way integration, each guest receives a unique Touch Stay guide link as part of their automated Hostaway welcome emails.
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Guest engagement insights: Track exactly who accessed the guide, how often, and which sections are most valued to anticipate support needs.
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Effortless onboarding: Hostaway integration enables Joseph to match properties, import details, and automate message flows with just a few clicks.
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Outstanding support: Touch Stay’s customer service is consistently prompt and thorough.

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Why Far View Holiday Homes recommends Touch Stay

Better experiences, Smoother operations.

Guests are more prepared and informed, with 90% less repetitive questions.
Consistent content across all properties, always up-to-date.
Hostaway integration guarantees reliable delivery of guide links.
Onboarding is quick and property data sync is seamless, removing manual admin from Joseph’s workflow.

Why Far View Holiday Homes Trusts Touch Stay & Hostaway

Thanks to Touch Stay’s Hostaway integration, Joseph tracks engagement automatically. Guests, no matter where they book, get direct access to their personalized guidebook, boosting satisfaction and efficiency for both host and guest.

The result: streamlined operations, actionable guest data, and a seamless experience at every touchpoint.

Save time, delight guests, and automate your short-term rental business with Touch Stay and Hostaway.

Connect Hostaway with Touch Stay