How Feel Group Shapes Effortless Stays Across Continents With Touch Stay

Touch Stay has significantly improved the way we communicate with our guests. Automation saves the team time, and guests get accurate, timely information before they even arrive. It’s been a simple yet powerful solution that continues to add value to our business.

— Mário Pinheiro, COO, Feel Group

Looking to scale hospitality while keeping service personal? Discover how Feel Group crafts memorable, smooth guest journeys, no matter the destination, with Touch Stay’s digital guidebooks.

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International vacation rentals need streamlined guest support

Feel Group operates premium properties in Porto, Lisbon, and São Paulo. Guests expect local expertise, hassle-free check-ins, and instant access to everything from house rules to insider tips. Staff were fielding repetitive questions and manually sending guides, which drained resources and complicated scaling across destinations.

Touch Stay centralizes essential information and automates delivery, empowering guests with all they need at their fingertips, right from booking through check-out. Service teams save time to focus on high-value, personal interactions.

Challenges before Touch stay included:

Overloaded support channels: Guests repeatedly asked for property details, instructions, and recommendations.
Manual guidebook creation: Teams spent hours preparing, customizing, and sending resources for each property.
Scaling struggles: Keeping communication consistent and branded across three cities in two countries was complex and time-consuming.

Key features Feel Group values most

Instant guidebook delivery: Seamless Avantio integration automates sending accurate, property-specific information to each guest.
Localized recommendations: Guides include customized tips, multimedia, and instructions unique to every property.
Intuitive guest experience: Clean, easy-to-use interface lets guests find what they need fast, no matter where they're from.
Consistent branding, everywhere: Delivers a polished, professional experience in Portugal and Brazil.

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Seamless Integration: Touch Stay + Avantio

The game-changer for Feel Group: Touch Stay’s integration with Avantio (their VRMS).

Automated Guidebook Creation: Guidebooks for each property are auto-generated using guest reservation data from Avantio.
Instant Delivery: Upon booking, guests receive their personalized digital guidebook with zero manual input required from the team.
Consistent Accuracy: No risk of out-of-date info. Every guide pulls the latest property and area details straight from Avantio’s system.
Scalable Efficiency: This integration has enabled Feel Group to roll out digital guides to hundreds of guests across three cities without extra staff time.

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Why Feel Group recommends Touch Stay

Operational focus: Staff time goes to personalized touches, not repeating basics.
Unified guest experience: Seamless communication across three global cities.
Stellar feedback: International guests highlight clarity and ease-of-use.
Effortless expansion: Automation enables scalable rollout as the group grows.
Feel Group has seen a 80% reduction in repetitive guest questions, allowing their team to focus more on personalized service.

Clear insights for better guest experiences

With Touch Stay’s built-in data dashboard, Feel Group gains a real-time window into how guests interact with each guidebook.

Over 90% of Touch Stay users report saving time and happier guests thanks to fewer repetitive questions.
See unique visitors to each guide, a snapshot of guest engagement and reach.
Discover which sections guests use most (and least), so teams can tailor content and improve clarity.
Benchmark performance against industry averages to stay competitive and ensure guests always receive standout service.

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