How KeysCations Delivers a Hotel-Like Guest Experience Across 29 Properties

With Touch Stay + Lodgify in the Florida Keys.

Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business.

— Bert Perez, Owner - KeysCations

29 waterfront vacation rentals. 247 guests a month. One goal: a premium, hotel-like experience at every property. Discover how KeysCations cut repetitive guest questions, saved up to 10 hours a week, and grew direct bookings by 15% with Touch Stay and Lodgify.

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The Challenge

29 waterfront properties, 247 guests a month, and a tidal wave of repetitive questions

KeysCations was built by lifelong Marathon, Florida locals to bring a hospitality-driven approach to vacation rentals in the Florida Keys. The operation was growing fast, but guest communication was becoming a bottleneck. The team was manually sending check-in instructions, house rules, Wi-Fi details, dock specifics, and local recommendations across Airbnb, Vrbo, email, and text. The same questions came in at all hours.

Challenges before Touch stay included:

Repetitive inquiries: Hours spent answering the same questions about check-in, Wi-Fi, parking, pool heat, and trash days across multiple channels.
Fragmented communication: Guest information scattered across platforms with no single source of truth.
Manual information sharing: Every property change meant updating templates, copy-pasting, and tracking what had been sent to whom.
Scaling strain: Maintaining a premium experience while handling routine communication got harder with every new property.

Features KeysCations Values Most

Digital property guidebooks: Each of the 29 homes has its own customized guide with check-in instructions, house rules, amenity details, and local recommendations in one branded place.
Automated guest sharing: The right guidebook reaches the right guest at the right time, based on reservation data from Lodgify. No manual messaging.
Real-time content updates: One update instantly reflects across all guides. No reprinting, no copy-pasting.
Guest engagement analytics: See what guests are actually viewing and use that data to improve guide content.
5-Star Review Popup: Prompts guests at high satisfaction moments, increasing the volume and consistency of positive reviews across Airbnb and Vrbo.

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Seamless Integration: Touch Stay + Lodgify

Lodgify handles the backend: channel management, payments, bookings. Touch Stay elevates the frontend with a polished, branded guest experience. Together, they give KeysCations a seamless end-to-end workflow.

Automated data sync: Guest names, emails, property assignments, and stay dates flow from Lodgify into Touch Stay automatically, eliminating manual entry.
Right guide, right guest, right time: Reservation timing ensures guests receive information at the right moments, from pre-arrival through checkout.
Smooth setup: Core property details and booking data synced automatically with minimal configuration.
Scalable by design: The integration has allowed KeysCations to add properties without a proportional increase in headcount.

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Why KeysCations Recommends Touch Stay

Time is the #1 ROI: 5 to 10 hours saved per week on repetitive inquiries and manual data entry.
10 to 15% increase in direct bookings: A more professional guest experience means guests book direct next time instead of going back to an OTA.
Scaled without growing the team: More properties managed without adding headcount or working longer hours.
Guests call it "hotel-like": Fewer basic questions, stronger reviews, and guests who actually use the guides.
Their advice to peers: "If you want to reduce repetitive guest questions while delivering a more professional, hotel-like experience, Touch Stay is well worth it."

Clear Insights + Clear Improvements

Touch Stay's data dashboard gives KeysCations a real-time view of how guests interact with each guidebook.

Thousands of total guidebook views, with engagement before arrival and throughout each stay.
Most-viewed sections: Check-in/arrival, house rules and property essentials, local recommendations, and checkout instructions.
Viewing patterns align with key trip moments, confirming the guides support the full guest journey.

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