How Robin manages 40 Properties in St. Croix

Premier Properties succeeds as a one woman team with Touch Stay + Streamline

Touch Stay has honestly changed my life. I can now read a book in the evenings without getting back-to-back calls. That may seem simple, but it means the world to me.

— Robin P. Bass, Founder, Premier Properties USVI

40 vacation rentals on a Caribbean island where GPS doesn't always work. One founder doing everything herself, seven days a week. Discover how Robin P. Bass used Touch Stay and Streamline to cut guest calls in half, save 20 hours a week, and finally build the team she needed to grow.

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40 properties, one person, zero days off

Running 40 vacation rentals in St. Croix, US Virgin Islands, meant being always on. Every guest needed directions (GPS isn't reliable on the island), lockbox codes, check-in details, and local tips. Every question came by phone or text, often back-to-back, often in the evenings.

Robin was handling everything solo: guest relations, owner accountability, operations, maintenance. Working seven days a week for years with no support system in place. Quality of life was suffering, and there was no bandwidth to grow the business or build a team.

Challenges before Touch stay included:

Constant guest calls: Back-to-back phone calls about directions, check-in, lockbox codes, and property details, including evenings and weekends.
Everything manual: No centralized system for guest information meant repeating the same details for every booking.
Solo operation under strain: One person managing 40 properties with no team, no days off, and no room to grow.
Island-specific complications: GPS doesn't work reliably in St. Croix, making detailed directions critical for every single guest.

Key Features Valued Most

Detailed directions: The most-viewed section in every guidebook. On an island where GPS is unreliable, step-by-step directions from Touch Stay are essential for every guest.
Lockbox codes and check-in info: The most critical reservation data flows automatically from Streamline, so guests arrive knowing exactly how to access their property.
Pre-arrival guidebook delivery: Guests receive everything they need before they land, reducing the need to call on arrival.
Professional, branded presentation: The guidebooks mirror the on-site welcome books, giving guests a consistent experience from booking to check-in.
User-friendly interface: Guests regularly comment on how easy the guidebook is to use, and how helpful it is for planning their stay.

Seamless Integration — Touch Stay + Streamline

Streamline handles the backend: reporting, tape charts, property care, owner transparency. Touch Stay handles the guest-facing experience. Together, they replaced a one-person operation with a scalable, automated system.

Simple setup: The integration connected efficiently, and the Touch Stay team provided hands-on training. The whole team was comfortable within a week.
95% seamless data flow: Reservation data syncs reliably from Streamline to Touch Stay, with the team responsive and solution-oriented on the rare occasion anything needs attention.
Eliminated manual entry: Guest details, stay dates, and property assignments flow automatically, removing the need to manually send information for each booking.
Consistency with existing materials: Touch Stay worked with Robin to reflect her on-site welcome book in the digital guidebook, maintaining brand consistency across 40 properties.

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Why Robin recommends Touch Stay + Streamline

50% fewer guest calls: Half of all inbound guest questions are now handled by the guidebook instead of phone calls.
20 hours saved per week: Time previously spent on repetitive guest communication is now spent on team building, training, and growth.
Response time cut by 75%: Average response time dropped from 20 minutes to 5-10 minutes for the questions that do come through.
Finally built a team: With the operational bandwidth freed up, Robin has been able to hire, train, and motivate a team for the first time in years. Better morale has translated directly into better reviews and more reservations.

Clear Insights for Better Guest Experiences

Touch Stay's data dashboard shows how guests interact with each guidebook across the 40-property portfolio.

Most-viewed section: Full directions to the property, critical on an island where GPS isn't reliable.
40 guidebooks live, one for every managed property.
Guests consistently describe the guidebook as user-friendly and helpful for planning their stay.
The professional presentation has contributed to stronger reviews and increased repeat bookings.

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