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Turn FAQs into “Rarely Asked Questions” with Memo

As purveyors of exceptional guest experiences, you know that just-in-time communication is crucial. With Memo, you can schedule important messages in advance and move on, knowing your guests will receive the right information right when they need it.

Send unlimited Memo notifications through SMS (text), email, or a combination of both. From sending booking confirmations and links to your Touch Stay guidebook, to sharing property details and info about add-on experiences, Memo lets you master the art of guest communication and make those FAQs from guests not quite so… frequent.

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Support your direct booking strategy

Many guests are accustomed to receiving trip reminders and relevant notifications via certain big-name OTA apps.

Give guests who book direct that same on-demand experience with Memo and your Touch Stay guidebook, which together usher guests through all stages of their stay with the same user-friendliness of the OTA apps. But better, because you own the guest relationship.

Not only will guests appreciate the high-touch communication, you can one up the booking sites by auto-sending the link to your snazzy, personalised Touch Stay guidebook after a booking. Then guests can start getting excited about their stay with a hospitality provider who thinks outside the booking-site box!

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Use your words - or ours

Easily insert Touch Stay’s professionally written templates into your Memo messaging flow, or create a custom message for a new template all your own. Use Short Codes to pull data and personalise your messages with guest names, the name of the property and more.

Our templates anticipate the cornerstone moments when guests might want or need to hear from you, plus some extras along the way. So if you’re new to hosting and unsure what messages to send, don’t fret - we have your bases covered!

More on Communication Flow

Use your words - or ours

Easily insert Touch Stay’s professionally written templates into your Memo messaging flow, or create a custom message for a new template all your own. Use Short Codes to pull data and personalise your messages with guest names, the name of the property and more.

Our templates anticipate the cornerstone moments when guests might want or need to hear from you, plus some extras along the way. So if you’re new to hosting and unsure what messages to send, don’t fret - we have your bases covered!

More on Communication Flow

Send internal messages too

Memo is multi-functional! You can also use it to communicate with your team members. For example, you can set it to notify your housekeeping crew that a guest has checked out (or in). With many flexible options and use cases - too many to name here! - you can bring us your communication and workflow snags, and we’ll help you smooth them out with Memo.

Send internal messages too

Memo is multi-functional! You can also use it to communicate with your team members. For example, you can set it to notify your housekeeping crew that a guest has checked out (or in). With many flexible options and use cases - too many to name here! - you can bring us your communication and workflow snags, and we’ll help you smooth them out with Memo.

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