A thank-you from Touch Stay

Welcome to the top tier

We're upgrading all our loyal customers to our highest plan.
Same price. All the new features. Zero action required from you.

  • Same price
  • All new features unlocked
  • Zero action required

Everything you need to know

What this means for you

A quick overview of what's changing and what isn't.

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Everything unlocked

You now have access to every Touch Stay feature across guidebooks, guest communication, reviews, upsells, integrations, and more.

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Keep your current price

Your subscription price stays exactly the same. The only change is for customers with the 2-Way Messaging add-on, we've simplified how SMS works (see below).

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No setup required

Everything has already been enabled on your account.

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More ways to save time and earn more

Explore advanced guest messaging, AI tools, upsells, review collection, CRM features, and industry-leading integrations.

New pricing · Your price locked

We've updated our plans. You're staying exactly where you are.

Touch Stay recently moved to new pricing — Starter, Growth and Pro. The features you've just unlocked are the ones on our top Pro plan. As one of our loyal customers, you keep your current price and get all of it anyway: no new plan, no price increase, nothing to do.

See the new plans →

Everything on your new plan

Your benefits, all of them.

Here's everything that's now live on your account. No upgrades to click, no credit card required — it's all already there.

Digital guidebook

Everything your guests need to know, beautifully branded as yours.

  • Guest view
  • Shared content management via Content Hub
  • Create guidebook from online listing
  • Guide branding — your logo and colours
  • Local recommendations with Google Places
  • Variables — dynamic texts
  • Translations & additional languages
  • PIN access
  • QR code links
  • Offline & PDF guidebook
  • Content feedback — "Was this helpful?"
  • Guide performance analytics
  • Content collection

Message hub

Manage guest communication 24/7 across email, SMS, and AI chat — all from one place.

  • Scheduled e-mail messages (pre-arrival, check-in, checkout, feedback)
  • Scheduled SMS messages
  • Two-way SMS (US only, with custom phone number)
  • Out-of-office auto-responder
  • Campaign Manager
  • AI Chatbot for guests
  • AI Chatbot answer feedback
  • Sentiment & content analysis
  • Variables — dynamic texts

Store (upsells)

Sell extras and earn more from every booking.

  • Sell any product or service
  • Products with variations
  • Order management
  • Order notifications (SMS & e-mail)
  • Online payments (credit card, Google Pay, Apple Pay, 3D Secure)
  • Off-platform payments
  • Tax management

Reviews & feedback

Turn happy stays into public reviews, on autopilot.

  • In-guide first impression form
  • In-guide review form
  • "Do you like this guidebook?" pop-up
  • "Leave a review" pop-up
  • Google reviews collection automation
  • Rating dashboard

Guest management (CRM)

Build guest relationships that turn into repeat bookings.

  • 25,000 contacts
  • Invitations — guest specific links
  • Time-based guidebook access
  • Display content by booking source
  • Export contacts
  • Manual contacts import from CSV
  • Automated import from integrations
  • Contact collection in guidebook

Integrations, team & support

Connect your stack and scale with priority help.

  • Sync booking data from your PMS
  • Custom elements & embed widgets
  • Marketplace — experience partners
  • Unlimited team seats
  • Custom domain, sub-domains & short URLs
  • Personalised onboarding (7+ guidebooks)
  • Task Manager
  • Priority support — response in under 2 hours

2-Way Messaging & SMS

SMS & 2-Way Messaging: What's changing?

We've simplified how SMS works. The old add-on mechanism is going away. Here's what replaces it and why it's better for you.

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ALL SMSs are now included in your plan (no add ons needed)

Instead of managing 2WM SMS through a separate add-on, SMS usage is now included with your subscription plan.

Each plan includes a monthly SMS allowance that covers:

• Two-way SMS conversations (US only)
• Memo SMS sends

All SMS activity now comes from one unified monthly allowance.

The bottom line: SMS is now included in your subscription, giving you more visibility and control over your SMS usage.

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Monthly SMS allowance included

In place of the add-on, a monthly SMS budget is automatically allocated to your account. This covers both your 2WM and any scheduled Memo SMS sends — one unified pool.

Your available SMS balance will appear on your Billing page as Approx. Remaining SMS as it depends on the countries you are sending SMSs to.

  • Your monthly SMS allowance is based on your subscription plan — you can view your available monthly SMS allowance at any time on your Billing page
  • Your allowance resets at the start of each month
  • Unused SMS do not roll over to the next month
  • SMS sending pauses when your allowance is exhausted, helping prevent unexpected charges

As a thank you for being a long-time Touch Stay customer, you currently have access to our highest plan, Pro, which includes a monthly SMS allowance as part of your subscription.

Learn more about plan allowances on our Pricing page.

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Need more SMS?

No problem. You can purchase additional SMS at any time on any plan directly from your Billing page, giving you full control over your SMS usage.

Choose from a range of SMS packages to match your needs:

  • One-time: applies to the current month only, won't renew automatically
  • Recurring: added to your monthly subscription going forward

Available directly from your Billing page.

Pay it forward

Been with Touch Stay a while? Help another host find us.

If Touch Stay has helped you save time, reduce guest questions, earn better reviews, or generate more revenue, we'd love to hear about your experience. Your review helps other hosts discover Touch Stay and decide whether it's the right fit for their business.

Choose whichever platform is easiest for you — it only takes a minute.

Every review is read by our team — thank you for taking the time.

Common questions answered

  • Your plan price does not increase. If you had the 2-Way Messaging add-on, your overall bill will actually be lower, the add-on fee is removed and replaced with a monthly SMS budget that's included in your plan.