1. MEMO SMS Usage
The MEMO feature allows you to send timely and relevant information to guests via SMS. While we encourage active use of this tool, fair usage limits help us keep this service sustainable for all customers.
- Fair Use Limit: Each published guidebook includes up to 100 SMS messages per month under our fair use terms.
If your usage consistently exceeds this amount, we may contact you to assess your needs and recommend an upgraded plan or other solution.
Note that the MEMO feature is only for providing relevant information to guests about their stay. Using this feature for spam or marketing purposes is not permitted and may result in additional charges, restricted access, or termination of your account.
2. Guidebook Website Visits
Every guide has a unique web link designed to give guests seamless access to important information. To ensure fair distribution of resources and system performance, we apply a fair use threshold to web traffic.
- Fair Use Limit: Each guidebook allows up to 1,000 unique website visits per month.
Users consistently exceeding this limit may be asked to consider usage optimization or to upgrade to a plan better suited to higher traffic. In some circumstances we may also disable access to a guidebook or terminate an account.
3. Policy Enforcement
Touch Stay continuously monitors feature usage to ensure it aligns with this Fair Use Policy. If we determine that a user’s behavior is excessive, abusive, or negatively impacts the platform or other users, we reserve the right to take appropriate action, including:
- Issuing a warning and requesting that usage be brought within fair limits.
- Recommending or requiring a move to a higher usage plan.
- Temporarily restricting access to specific features.
- In cases of sustained abuse or misuse, Touch Stay reserves the right to suspend or permanently disable access to one or more guides or to the user’s account entirely.
These steps are taken to preserve the quality of service for the entire Touch Stay community.
4. Updates to This Policy
We may update this Fair Use Policy from time to time in response to changes in platform capabilities, user behavior, or service requirements. Significant changes will be communicated via our website or direct user notifications.
