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Instantly Connect with Guests Using Two-Way Messaging

Let Touch Stay’s Two-Way Messaging feature transform your guest communications. Instantly send and receive SMS messages from your dashboard, keeping every conversation organized and your guests delighted with fast, personal replies.

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Use your words - or ours

Easily insert Touch Stay’s professionally written templates into your Memo messaging flow, or create a custom message for a new template all your own. Use Short Codes to pull data and personalise your messages with guest names, the name of the property and more.

Our templates anticipate the cornerstone moments when guests might want or need to hear from you, plus some extras along the way. So if you’re new to hosting and unsure what messages to send, don’t fret - we have your bases covered!

More on Communication Flow

Send internal messages too

Memo is multi-functional! You can also use it to communicate with your team members. For example, you can set it to notify your housekeeping crew that a guest has checked out (or in). With many flexible options and use cases - too many to name here! - you can bring us your communication and workflow snags, and we’ll help you smooth them out with Memo.

Simple set up

No complicated setup or tech skills required. With just a few easy steps, you’ll be ready to message guests directly from Touch Stay.

  • Request Access: Contact Touch Stay to enable Two-Way Messaging for your account.
  • Register Your SMS Number: Complete a quick application to receive your dedicated SMS number (currently available for US-based users).
  • Start Messaging:  Once approved—usually within 1–7 business days—your SMS inbox is ready. All guest messages appear in your Memo > Conversations tab.
  • Your Number: Your dedicated SMS number is automatically added to your digital guidebook’s contact section, so guests always know how to reach you.
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Effortless, Personalized Communication from the Start

Unlock seamless guest interactions the moment you activate Two-Way Messaging. Whether you’re new to Touch Stay or a seasoned host, your SMS inbox is designed to help you connect with guests quickly and easily.

  • Direct, Hassle-Free Contact: Guests can simply send a text—no special apps or accounts required.
  • All Messages in One Place: Keep every conversation organized and accessible within your dashboard.
  • Instant Support: Quickly address guest questions, requests, or concerns to ensure a smooth stay.
  • Consistent, Professional Messaging: Your dedicated SMS number ensures every exchange is clear and on-brand.
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FAQ

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