Blog2020-01-20T18:42:43+00:00
1902, 2020

Are You Speaking Your Guests’ Love Language?

By |February 19th, 2020|

What follows is adapted from Gary Chapman’s 5 Love Languages, to fit the world of hospitality. What's a Love Language? Offering the most memorable experience possible to each and every guest is a high priority for professional hosts and managers. This group of people is committed to hospitality. Each 5 star review validates [...]

1202, 2020

Create Smart Airbnb House Rules (& Enforce Them With Your Guest Welcome Book)

By |February 12th, 2020|

Your Airbnb vacation rental business represents a significant investment—and we're not just talking about time and money. You've set goals (and met them!), you've taken risks, and you've laid the foundations for a new kind of lifestyle. In some cases, you may even be looking to share a space that means a lot [...]

1701, 2020

Tips To Grow Your Airbnb Reviews & Earn More Repeat Guests

By |January 17th, 2020|

If you list short-term rental properties on Airbnb, you know how critical good reviews are to your success. Not only do guests consistently rate reviews as a make-or-break factor in their booking decision, but Airbnb also weighs reviews heavily when bestowing their "Holy Grail"—Airbnb Superhost status. The goal is actually two-fold, here: getting [...]

801, 2020

Welcome Tablets: Do They Help Improve Guest Experience?

By |January 8th, 2020|

You've carefully selected decor to make your vacation rental warm and inviting. You've fluffed every pillow and dusted every nook. You've stocked the kitchen cabinets with all the dishes needed for feasting at home. But is that enough?  Maybe in 1995, when Vrbo (then VRBO) first came onto the scene. Today’s guest, however, [...]

2412, 2019

How To Furnish A Vacation Rental Home For The Long Haul

By |December 24th, 2019|

The right furnishings can turn a good vacation rental into a great vacation rental. If you can nail the balance between "form" and "function"—that is, furnishings that are as eye-pleasing as they are comfortable—you can jump ahead of your competition and stay there. After all, furnishings make your photos pop, creating an excellent [...]

909, 2019

ROE: The Future of Vacation Rental Marketing

By |September 9th, 2019|

As entrepreneurs in the small accommodations business, you're likely well-versed in ROI. That's Return on Investment, of course, and it's a mindset that can be applied to everything from the mortgage on your property to the towels you stock in your bathrooms. ROI 👌 But what about ROE? Touch Stay would like to [...]

2908, 2019

Airbnb Etiquette – How To Be A 5-Star Host To Every Guest

By |August 29th, 2019|

These days, it seems like everyone with a piece of real estate is finding a place in the vacation rental space. And Airbnb is most likely the platform that most new hosts and managers will turn to first. In doing so, they are creating increased competition, making it vital to stand out if [...]

2908, 2019

How to Write a Guest Welcome Letter that Makes Vacationers Smile

By |August 29th, 2019|

First impressions count. The way guests are received at your vacation rental from the moment they check in can set the tone for their entire stay. Whether or not you greet vacationers in person, a guest welcome letter is a simple way to provide a warm welcome and guide your guests into having [...]

2308, 2019

Welcome Basket Ideas For Any Vacation Rental Or Airbnb Host

By |August 23rd, 2019|

You’ve got a beautiful home, and you’re ready to welcome guests. But what does the word "welcome" really mean? If you want to shine as a host, take a moment to really ponder that word - welcome. What does it take to be a welcoming host? Working appliances? Yup. Comfortable furnishings? Yup. Safe [...]

1308, 2019

The Airbnb Guidebook | 4 Alternative Solutions

By |August 13th, 2019|

All great vacation rental guidebooks begin with this simple premise: guests want to have an exceptional stay, full of memorable local experiences that can’t be found anywhere else. Chip Conley, former Head of Hospitality at Airbnb, recognized that Airbnb hosts are perfectly positioned to untap these unique experiences. As he told BusinessWire [...]

2307, 2019

How Using A Digital Welcome Book Can Cut Down On Airbnb Complaints

By |July 23rd, 2019|

Nobody likes Airbnb complaints. There are a whole myriad of ways to combat the risk of complaints arising, but we'll focus here on how to use a vacation rental welcome book to head them off. Any vacation rental welcome book should strive to be friendly, informative, and convenient. Nail that, and the welcome [...]

1707, 2019

6 Tactics to Get Guests to Read Your Welcome Book

By |July 17th, 2019|

Because we’re in the welcome book business here at Touch Stay, we spend a lot of time thinking about guests’ attention spans. How do we ensure hosts don't pour time, attention and heart into welcome books that guests don’t read? It's a fair question. Research shows that, in this digital age, our capacity [...]

1405, 2019

Touch Stay Completes First Ever Funding Round

By |May 14th, 2019|

Andy here, co-founder of Touch Stay. To say that April was a pivotal moment for us here at Touch Stay would be no exaggeration. Not only did we complete our first ever external funding round, but we also hired two rockstars of the vacation rental world, and hit 4,000 active properties. For a [...]

2102, 2019

Airbnb House Manual Template Anyone?

By |February 21st, 2019|

If you've thought about creating an Airbnb house manual for your guests, the chances are you've been looking around for a neat template. Something easy to use, no drama, no weird formatting, no losing your mind! Does one exist? 🚀 Of course it does! 🚀 We've created a free Airbnb House Manual Template with some simple [...]

1902, 2019

Airbnb Safety: 10 Ways for Hosts to Keep Themselves, Their Homes and Their Guests Safe

By |February 19th, 2019|

Intro from Andy, Co-founder of Touch Stay It's rare that we accept guest blogs. Not because we're control freaks, but because we have a certain style of writing that's our own. Our friends over at Guest Hook call this our "brand voice". It's our personality in words. Yet, when I read the first [...]

1401, 2019

Airbnb Hosting Hacks to Keep You Sane

By |January 14th, 2019|

Your Airbnb hosting journey started innocently enough…you decided to make a little extra income on the side by renting out your extra space. Maybe you have a finished basement apartment or maybe you couldn’t find a tenant for that little house you bought when you first got married. Either way, you dipped your [...]

1911, 2018

5 Guest Happiness Goals to Deliver Better Guest Experiences

By |November 19th, 2018|

It’s a no-brainer in the accommodations industry: you want your guests to be happy. After all, happy guests mean glowing reviews, word-of-mouth referrals and repeat guests. Plus, you get the personal satisfaction that comes from mastering the ancient art of hospitality. With time, though, it’s common for your “guest happiness “goals to fall [...]

1505, 2018

Curious Times in Barcelona: Why I Picked a Hotel Over Airbnb

By |May 15th, 2018|

What a city and what a trip. Last month I was in BCN and had the pleasure of catching up with some of the best minds in our industry: Andrew McConnell of Rented, Matt Landau (and his most excellent Sense of Place crew!), Antonio Bortolotti of VRWS, James Burrows of Rentals United, and [...]

1209, 2017

How to Attract Business Travelers and Keep Them Happy

By |September 12th, 2017|

Last year alone, business travelers accounted for 38,000 trips every single day. On top of that, nearly three-quarters of travelers say they think of their business trips as “an adventure.” That is key! No longer are business travelers looking for a place to just lay their heads at the end of the day. They’re [...]

3008, 2017

5 Tips for Mastering the Art of Guest Satisfaction

By |August 30th, 2017|

Is any goal more important to vacation rental owners and managers than guest satisfaction? After all, it’s what establishes credibility, drives bookings, and ultimately makes the job worthwhile. With vacation rentals attracting more guests than ever before, with all their quirks and unique demands, figuring out a way to please everyone can be [...]

1107, 2017

Showing Guests You Care with Property-Specific Welcome Books

By |July 11th, 2017|

From city apartments to beachfront homes, no vacation rental is the same—so why should their guest welcome books be? Creating a cabin guest book is not the same as penning a beach house guest book. Approaching your guest welcome book with a one-size-fits-all attitude will leave your guests feeling misunderstood. What’s the difference? [...]

2104, 2017

Selecting The Right Guest Welcome Book: Hostfully, TouchStay, Coral, and more!

By |April 21st, 2017|

Back in 2013 I asked my good friend Matt Landau what he thought about the idea of creating a guest welcome app. His reply? "I definitely think an online welcome pack/app would kick butt!" So Joe and I got to work in 2013 on developing what is now TouchStay. It was around this [...]

2109, 2016

5 Ways to Get Business Travellers Into Your Vacation Rental

By |September 21st, 2016|

Vacation rentals offer so much more than hotel rooms. More space, a comfortable setting, convenient laundry and fluffy beds make rentals feel more like home than their one-room counterparts. However, business travellers have still historically chosen the reliability and safety of chain hotels for their conferences and work related trips. That is, until [...]

1507, 2016

Do 90% of Your Guests Read Your Welcome Book?

By |July 15th, 2016|

90% isn't a number we've plucked out of thin air! This is the % of guests who read the Touch Stay welcome book they've been sent. It's factual data based on our own analytics. Of the last 1,000 welcome books sent using the Touch Stay software, 896 of them were read by the guest. Not [...]

2906, 2016

The Secret to 5-Star Airbnb Reviews

By |June 29th, 2016|

Guests who use Airbnb rely on reviews. When 20 properties are similarly priced, with the same must-have amenities, the right number of bedrooms, and in the correct location, how do guests decide? Simple: they check the number and quality of reviews. As a peer-to-peer site, Airbnb relies on guests and hosts leaving reviews [...]

2806, 2016

7 Creative Ways to Wow Your Guests This Summer!

By |June 28th, 2016|

Summer is here and people from all over the globe will be packing their suitcases and heading away on vacation. Now is the time to ensure your vacation rental is guest ready! Your summer guests will already be planning their stay, buying new swimwear, fake tanning and booking a hair cut. So shouldn't you [...]

2104, 2016

Great Airbnb Hosts Build Trust: Meet Airbnb Superhost Stan Roach

By |April 21st, 2016|

Stan Roach is as close to my idea of the perfect Airbnb Superhost as you can come. Not just his hundreds of 5-star reviews on Airbnb. Not just his total guest focus. Not just his love of his local area. Not even just his appreciation of The Beatles! It's the all-round package that this represents. [...]

2004, 2016

The Airbnb House Manual: Exciting and Readable or Dull and Dreary?

By |April 20th, 2016|

My guests don't read! Yup, that's a pretty common statement. So how do you make your AirBnb House Manual exciting and readable instead of dull and dreary? First Step: Put on Your Guests' Shoes. You've stayed in an Airbnb I'm sure. So what would make you read your own manual? What would it [...]

1304, 2016

How to Create the Perfect Guest Welcome Book

By |April 13th, 2016|

The guest welcome book. It's a tedious job. Who wants to sit for hours writing down everything your guest may need to know? Yawn. Surely a better ROI on 3 hours can be achieved by optimizing your pricing, fine-tuning your property descriptions, updating your photos, sending out a newsletter to past guests, etc, etc? [...]

1603, 2016

4 Reasons Your Guests Want a Professional Welcome Book

By |March 16th, 2016|

If you’ve stayed in a vacation rental, you know “The Binder”. The one from which, when opened, rogue pages come flying like ghosts of vacations past. The one stuffed with sun-faded attraction brochures left by previous guests. The one that was made with good intentions, but over the years has become disorganized, hard [...]

2702, 2016

How Airbnb Helped me Travel the World: Jasper Ribbers

By |February 27th, 2016|

Jasper Ribbers is a former equity arbitrage trader who has been living a location independent lifestyle since 2010. He supports this lifestyle by monetizing his skills and assets on several online marketplaces such as Airbnb, Udemy, Fiverr, Upwork and Clarity. I connected with Jasper last year after following him on Twitter and being [...]

702, 2016

How Airbnb Changed My Life: Meet Jodie Willmer

By |February 7th, 2016|

In the short period of 2 years, Jodie Willmer's Airbnb experience has resulted in her leaving her salaried job, setting up an Airbnb consultancy called Guest Ready, meeting Brian Chesky, becoming a co-convenor of the “Melbourne’s Finest Hosts” group, running 2 sessions at the upcoming Airbnb Open in Paris, and gaining over 100 [...]

801, 2016

What The World Would Be Like If Your Welcome Book Didn’t Exist

By |January 8th, 2016|

Every vacation rental owner or Airbnb host will have "create a guest welcome book" or "update my guest welcome book" somewhere on their to-do list. But why? Rather than big up the pros of creating a stunning guest welcome book we thought we'd flip this around. Give it a tongue-in-cheek perspective! So what [...]

508, 2015

Great Vacation Rental Websites Need Function, Facts, and Feeling!

By |August 5th, 2015|

So you’ve done it... you’ve taken your first step towards independence from the major vacation rental listing sites by deciding to create your very own website! The major sites have been a great way to get started in the vacation rental industry, but you’re looking to take your business to the next level. You [...]

1507, 2015

A Vacation Rental App To Wow Your Guest

By |July 15th, 2015|

Love it or hate it, we all travel with our devices. It's an inescapable fact. Even your silver surfer guests (I know many) are now glued to their iPads whilst on holiday. In fact they have been for years! Your guests find you online, they complete their booking with you online*, they receive [...]

307, 2015

What Should My Guest Welcome Book Include?

By |July 3rd, 2015|

In my 40+ years I've stayed in many vacation rentals. Some of the properties have been fantastic - from Key West to Portugal to Norfolk (UK). Yet I don't remember a single one of them having a welcome book that lives up to the quality of the vacation rental. Why is that? Is [...]

906, 2015

The Guest Welcome Book as a Vacation Rental Booking Conversion Tool

By |June 9th, 2015|

Guest welcome books are for guests who've already converted right? Check-in times, how to find us, contact numbers, etc. But as a booking conversion tool as well? It goes like this... "Dear John Thank you for your email inquiry. I can confirm that the dates you requested are available, and the total price [...]

206, 2015

Improve Your Guest Experience With a Digital Guest Welcome Book

By |June 2nd, 2015|

We've all experienced it. The tired and uninspiring guest welcome book. Usually found in a cupboard. Mostly out of date. Always broken or missing pages. And yet, when you ask them, the vacation rental or hotel owner has a wealth of supremely current and interesting knowledge. So, owners, in the age of digital hospitality, [...]

2001, 2015

74% of Vacation Rental Guests Want a Digital Welcome Book

By |January 20th, 2015|

We asked 430 people about their experience of using a vacation rental welcome book. Would they prefer to receive a digital welcome book, for access on their devices before and during their stay? The result? A whopping 74% of our respondents told us they would like the option of accessing the welcome book digitally. Not [...]