How Springfield House B&B Delivers Effortless Guest Experiences

With Touch Stay + Cloudbeds

Touch Stay has significantly improved the way we communicate with our guests. Automation saves us time, and guests get accurate, timely information before they even arrive. It's been a simple yet powerful solution that continues to add value to our business.

— James & Hansel, Owners, Springfield House B&B

Looking to blend heritage charm with modern efficiency? Discover how Springfield House B&B maintains its 28-year legacy of exceptional hospitality while streamlining operations with Touch Stay's digital guidebooks.

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Heritage B&Bs need streamlined guest communication

Springfield House B&B operates a 9-room Grade II listed Georgian property in Coleshill, England. Guests expect seamless check-ins, local expertise, and instant access to everything from house rules to area recommendations. We were fielding repetitive questions and manually sending information, which drained resources and took time away from personalized service.

Touch Stay centralizes essential information and automates delivery, empowering guests with all they need at their fingertips, right from booking through check-out. Service teams save time to focus on high-value, personal interactions.

Challenges before Touch stay included:

Overloaded support channels: Guests repeatedly asked for check-in details, property information, and local recommendations.
Manual communication: Hours spent sending individual emails and answering the same questions for NEC events, weddings, and airport transfers.
Risk of errors: Juggling multiple bookings manually left room for information to slip through the cracks.

Key features Springfield House values most

Instant guidebook delivery: Seamless Cloudbeds integration automates sending accurate, booking-specific information to each guest.
Localized recommendations: Guides include customized tips for NEC visitors, wedding guests, and airport travelers unique to the Coleshill area.
Intuitive guest experience: Clean, easy-to-use interface lets guests find check-in instructions, property details, and local tips fast.
Consistent professionalism: Delivers a polished, high-quality experience that matches the heritage charm of a Grade II listed property.

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Seamless Integration: Touch Stay + Cloudbeds

The game-changer for Springfield House: Touch Stay's integration with Cloudbeds (their PMS and booking platform).

Automated Guidebook Delivery:
Guidebooks are auto-generated using guest reservation data from Cloudbeds.
Instant Delivery: Upon booking, guests receive their personalized digital guidebook with zero manual input required from the team.
Consistent Accuracy: No risk of out-of-date info. Every guide pulls the latest guest details, stay dates, and room assignments straight from Cloudbeds.

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Why Springfield House recommends Touch Stay

Operational focus: Staff time goes to personalized touches, not repeating check-in instructions.
Eliminated manual entry: 100% automated data sync between Cloudbeds and Touch Stay.
Professional guest experience: Reviews frequently mention ease of communication and convenience of digital guides.
Leaner operations: Automation enables the property to run efficiently without adding staff.
Springfield House has seen a 70–80% reduction in repetitive guest questions, allowing them to focus more on personalized service.

Touch Stay's built-in data dashboard

How Springfield House gains a real-time window into how guests interact with their guidebook

Over 90% of Touch Stay users report saving time and happier guests thanks to fewer repetitive questions.
See unique visitors to each guide, a snapshot of guest engagement and reach.
Discover which sections guests use most (and least), so teams can tailor content and improve clarity.
Benchmark performance against industry averages to stay competitive and ensure guests always receive standout service.

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