Free AI Review Response Generator
Efficiently manage your online reputation by crafting personalised and professional responses to guest reviews. Tailor your replies to reflect your brand’s voice, whether you’re thanking guests, addressing concerns, or inviting them back. Simply fill in the form below to get started!
Your Review Reply
Click to copy reply to clipboard
How it works
- Pop in the guest’s name – A little personal touch goes a long way.
- Paste the review – Copy the full text straight into the box.
- Pick a tone – Friendly? Professional? Something in between? Your choice.
- Choose your length – Short and sweet or a little more detailed.
- Want to invite them back? – Just tick yes or no.
- Add anything extra – Got some context or notes to include? Type them in.
- Hit “Generate Reply” – Voilà! A tailored response, ready to use.
- Copy and post – Drop it into your preferred review platform, and done.
Example reply
Guest: Emily
Review: We had a wonderful stay! The apartment was clean and well-located. The host was very responsive.
Tone: Friendly
Length: Medium
Invite for future stay: Yes
Generated reply:
Hey Emily! 🎉 It was fantastic to read your kind words about your stay. I'm thrilled to hear the apartment's location and cleanliness met your expectations, and that you found my responses helpful—it’s always a pleasure to assist guests like you.
🏡 I hope the weather treated you well and that you got to explore the neighborhood to its fullest. Winter here is just around the corner, and it's beginning to feel quite festive! ☃️
If you're ever planning another trip, whether it's to enjoy the winter charm or any other time, I'd be delighted to welcome you back. Take care till then!
What makes a great review reply?
The best review replies feel personal, polite, and professional. Here’s what to include:
- A warm greeting – Always address the guest by name.
- Real gratitude – Say thanks, even if the feedback is mixed.
- Personal touches – Mention something specific they said.
- Acknowledgment – If they flagged a problem, show you’ve heard them.
- An open door – Invite them back when it makes sense.
- Your brand voice – Whether you’re relaxed, formal, or bubbly, keep it consistent.
- Keep it simple – Short sentences and clear language work best.
Frequently asked questions
A review response is a written reply from a business or service provider to a customer’s online review. It acknowledges the feedback, addresses any concerns, and shows appreciation for the customer’s input. Responding to reviews demonstrates that you value your guests’ experiences and are committed to excellent service.
Absolutely! Touch Stay’s review response generator allows you to customize the content and tone of your replies. You can add specific details, adjust the level of formality, and include personalized touches that reflect your brand’s voice. This ensures each response feels genuine and tailored to the individual guest.
It’s recommended to respond to customer reviews within 24 to 48 hours. Prompt responses show that you care about guest feedback and are attentive to their needs. Timely replies can also help resolve issues faster and leave a positive impression on both the reviewer and future guests.
A good review response should:
- Greet the reviewer by name, if possible
- Thank them for their feedback
- Address specific points mentioned in the review
- Acknowledge any issues and offer solutions if needed
- Reflect your brand’s tone and values
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Invite the guest to return or continue the conversation offline if appropriate
Responding to reviews can have a significant impact on your business. Thoughtful replies show potential guests that you care about customer satisfaction and are proactive in addressing concerns. This can help build trust, improve your online reputation, and even turn negative experiences into positive ones, encouraging more bookings and repeat visits.
Enhance your guest experience with Touch Stay
- Digital Guidebooks: Equip guests with essential information and personalised welcome messages at their fingertips.
- Local Insights: Offer insider tips and favourite local spots, helping guests explore like locals.
- Efficiency Boost: 92% of users save time by streamlining communications with our easy-to-use tools.
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