Efficiently manage your online reputation by crafting personalised and professional responses to guest reviews. Tailor your replies to reflect your brand’s voice, whether you’re thanking guests, addressing concerns, or inviting them back. Simply fill in the form below to get started!
Crafting your perfect reply...
Something went wrong. Please try again.
Your Review Reply
Click to copy reply to clipboard
Copied to clipboard!
How it works
Pop in the guest’s name – A little personal touch goes a long way.
Paste the review – Copy the full text straight into the box.
Pick a tone – Friendly? Professional? Something in between? Your choice.
Choose your length – Short and sweet or a little more detailed.
Want to invite them back? – Just tick yes or no.
Add anything extra – Got some context or notes to include? Type them in.
Hit “Generate Reply” – Voilà! A tailored response, ready to use.
Copy and post – Drop it into your preferred review platform, and done.
Example reply
Guest: Emily Review: We had a wonderful stay! The apartment was clean and well-located. The host was very responsive. Tone: Friendly Length: Medium Invite for future stay: Yes
Generated reply: Hey Emily! 🎉 It was fantastic to read your kind words about your stay. I'm thrilled to hear the apartment's location and cleanliness met your expectations, and that you found my responses helpful—it’s always a pleasure to assist guests like you.
🏡 I hope the weather treated you well and that you got to explore the neighborhood to its fullest. Winter here is just around the corner, and it's beginning to feel quite festive! ☃️
If you're ever planning another trip, whether it's to enjoy the winter charm or any other time, I'd be delighted to welcome you back. Take care till then!
What makes a great review reply?
The best review replies feel personal, polite, and professional. Here’s what to include:
A warm greeting – Always address the guest by name.
Real gratitude – Say thanks, even if the feedback is mixed.
Personal touches – Mention something specific they said.
Acknowledgment – If they flagged a problem, show you’ve heard them.
An open door – Invite them back when it makes sense.
Your brand voice – Whether you’re relaxed, formal, or bubbly, keep it consistent.
Keep it simple – Short sentences and clear language work best.
Enhance your guest experience with Touch Stay
Digital Guidebooks: Equip guests with essential information and personalised welcome messages at their fingertips.
Local Insights: Offer insider tips and favourite local spots, helping guests explore like locals.
Efficiency Boost: 92% of users save time by streamlining communications with our easy-to-use tools.
