Ask at the right time
Pop-ups appear after positive interactions or before checkout, when the experience is fresh and the rating is highest.
Platform · Review & Feedback
More 5-star reviews, more bookings.
Turn great guest experiences into more 5-star reviews. Smart Review Pop-Ups ask for feedback at the perfect moment and collect private insights to help you improve every stay.
The growth loop
From guidebook to direct bookings.
5-star reviews don't happen at checkout. They're the result of a better guest experience from start to finish.
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Guidebook
Guests get everything they need
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Better stay
Fewer frustrations, smoother experience
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Better feedback
Happy guests rate, concerns come privately
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More reviews
Public ratings climb on Google and the OTAs
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More direct bookings
Trust that converts your next guest
"Touch Stay has helped us minimise emails and phone calls, giving us more time for the work that matters. The increased reviews have helped to drive bookings too"
How review pop-ups work
Designed to collect more reviews.
Every review request is designed to maximise responses while protecting your reputation. Here's what happens behind the scenes.
Public or private
High ratings send guests straight to your public review page. Lower ratings turn into private feedback, so you can fix it first.
On brand, your rules
Set your own review link, edit the message, and choose exactly when the pop-up appears. It works smoothly on any device.
Track every response
Ratings, public reviews vs private feedback, and sentiment trends, all in the Data Dashboard. No extra steps.
See it in action
Watch how the review pop-up works
Two minutes to see how hosts collect 5-star reviews on autopilot. Want it tailored to your properties? We'll walk you through it live.
Watch how it works
Book a demo
Smart pop-ups
The right ask, at the right moment
The best time to ask is while the experience is still fresh. Smart Review Pop-Ups appear after positive moments or just before checkout, when guests are most likely to respond.
- Fully automated, with no manual follow-ups
- Feels like part of the stay, not an interruption
- Works on any device, no app to install
Public or private
5 stars go public. Problems come to you.
Happy guests are guided straight to your public review page. Lower ratings open a private feedback form instead, giving you the chance to resolve issues and improve the guest experience before they leave.
- Point pop-ups at Google, Tripadvisor or any review page
- Lower ratings become private feedback, giving you the chance to respond first
- Resolve issues and improve the stay before checkout
Feedback tracking
Learn what guests really think
No extra steps, no exports. Everything from public reviews and private feedback to guest sentiment is tracked in one dashboard, alongside the rest of your guidebook analytics.
- Average property rating and number of reviews
- Public reviews vs private feedback, side by side
- Guest sentiment trends over time
The 5-star formula
Everything you need to earn 5-star stays.
5-star reviews aren't created at checkout. They're earned throughout the stay. Every part of Touch Stay helps guests have a smoother, more memorable experience, so asking for a review becomes the final step, not the only one.
Digital Guidebooks
Guests have everything they need
Check-in details, Wi-Fi, house instructions and local recommendations, all in one easy-to-access guidebook.
The result
Fewer questions. Fewer frustrations.
AI Chatbot
Instant answers, day or night
24/7, in any language, straight from your guidebook content.
The result
Less waiting. Happier guests.
Scheduled Messages
The right information, before guests ask
Automated emails and SMS timed to every stage of the stay.
The result
Better communication.
Upsells & Add-ons
Offer extras guests actually want
Offer early check-in, late checkout and other useful extras at the right moment, without extra admin.
The result
Better experiences. Better reviews.
Review Pop-Up
Ask for reviews at the right moment
Smart pop-ups catch happy guests at the perfect moment and send them to your public review page.
The result
More public reviews.
Guest Feedback
Turn concerns into private feedback
Guests with a less-than-perfect experience can share feedback directly with you, so you can act before it becomes a public review.
The result
Fix issues. Improve every stay.
Guest Management
Make every guest feel remembered
Guest profiles help you personalise future stays and welcome people back like regulars.
The result
More personal stays. More reasons to return.
Guest reviews
The result? Happier guests and more 5-star reviews.
Real reviews left for Touch Stay hosts, all mentioning the guidebook.
On more direct bookings
"Wonderful place to stay! The host is great and shared with us a detailed guidebook including everything we need. I will definitely come back when I have the chance."
On revenue from upsells
"The apartment was the perfect homely base to return to after a full day exploring. Ingrid and her team were so friendly and helpful, providing detailed guidance and local information ahead of our arrival and extremely quick to answer any questions."
On the guest experience
"Gorgeous apartment and perfect location! 15 mins from airport by bus, 5 mins to the centre. Ingrid also supplied a very detailed guide book including trip and food recommendations."
PRICING
Pricing that scales with your business.
Start free, upgrade when you grow. No hidden fees, no long contracts, cancel anytime.
Free
Get a taste. No credit card, no trial clock.
$0 /month, forever
- Unlimited guidebooks
- 20 guest views / guidebook / month
- 1 team seat
- 5% Store commission
- Self-service support
- Auto-translated in 30+ languages
Limits reset monthly per guidebook. Upgrade to Starter to remove them.
How it works
Get started in three steps.
No code, no installs. Switch it on, add your review link, and the pop-up does the rest.
Enable the feature
Go to your dashboard and turn on Leave a Review Pop-Up for any guidebook.
Add your review page
Paste the link to your Google Reviews, Tripadvisor, or any public review page you'd like guests to visit.
Customise and publish
Choose the timing, edit the message, and let every future stay follow the same flow automatically.
Create your FREE guidebook
Free Forever • Unlimited guidebooks • No credit card
Help
Still got questions?
You choose the timing. Pop-ups can appear after positive interactions in the guidebook or shortly before checkout, when the stay is still fresh and ratings are at their highest.
Smart Review Pop-Ups, public or private routing by rating, a private feedback form for lower ratings, and tracking of every response in the Data Dashboard.
Yes. Point the pop-up at Google, Tripadvisor or any public review page, edit the message, and choose which details the private feedback form asks for.
No. The pop-up runs inside your digital guidebook, so it works on any device without an app or code.
Ratings, public reviews and private feedback all appear in the Data Dashboard. Private feedback reaches you directly, so you can respond and fix issues before checkout.
From the blog
Keep learning.
Practical ideas from hosts and our team to help you earn more from every stay.
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Best practiceHow to get more 5-star reviews, ethically
Why happy guests forget to review, the psychology of timing, and how to ask so it feels natural instead of needy.
Read article
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GuideHandling negative feedback like a pro
A bad review costs bookings. A private complaint costs nothing. How to catch issues early and turn critics into fans.
Read article
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Best practiceSet up your review pop-up in 5 minutes
A step-by-step walkthrough: enabling the feature, choosing your review platform, and writing a message that converts.
Read article
Explore the platform
Your guidebook is just the beginning.
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Upsells & Add-ons
Turn your guidebook into a revenue stream — sell late checkouts, cleans, and local experiences on autopilot.
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Digital Guidebooks
One branded link with everything your guests need — the home of your Store.
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Guest Messaging
Schedule the right message for the right moment — from booking confirmation to the review ask.
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Reviews & Feedback
Catch issues privately and nudge happy guests to share five-star reviews where they matter.
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Insights & Reporting
See what guests actually read and buy — and improve your guidebook with real data.