Touch Stay Referral Program — Terms and Conditions for Guests
1. What this is
1.1 Touch Stay is the software behind the guidebook you are reading. Touch Stay is owned and operated by JAM Start Ltd, a company registered in England and Wales, company number 09352517.
1.2 You can share a link with someone who rents out a property. If they become a paying Touch Stay customer, you get a reward.
1.3 You accept these terms by generating or sharing a referral link.
1.4 Touch Stay is responsible for everything on this page, not the host whose guidebook you are reading. Your host switched this on, or it comes with their plan, but the reward and these terms are ours.
1.5 Your host cannot promise you a reward, change the amount, or claim your reward. If your host has told you something different from this page, this page is what applies.
1.6 The Program runs alongside the Touch Stay affiliate program at touchstay.com/refer, which has its own terms. Any prize draw or raffle we run is a separate promotion with its own terms and is not covered by this page.
2. Who can take part
2.1 You must be 18 or older.
2.2 People who work for Touch Stay or itrinity, including contractors, and their immediate families, cannot claim a reward.
2.3 You cannot take part where the law where you live does not allow it.
3. When you get a reward
3.1 You get a reward only when the person you referred becomes a paying Touch Stay customer. Both of these have to happen:
- they create a new Touch Stay account using your referral link, and verify their email address; and
- that account converts to a paid Touch Stay subscription.
3.2 Signing up, starting a trial and using the Free plan do not count. No reward is earned at those stages.
3.3 There is no time limit on how long the person you referred may take to convert. It can be several weeks or longer. If they never start paying, there is no reward.
3.4 We have to be able to link their paid conversion back to your referral link at the moment they convert. If our systems cannot attribute it at that point, no reward is due.
3.5 The person you refer has to be new to Touch Stay. An existing account holder, a reactivated account, and an account you control do not count.
3.6 If their payment is later refunded, charged back or reversed, we may withhold a reward we have not yet issued and reverse a reward we have already issued.
4. What the reward is
4.1 A US $20 reward allowance per qualified referral. You choose a voucher or gift card from the catalogue we offer.
4.2 The reward is issued when the person you referred converts to a paid subscription, not when they sign up or start a trial.
4.3 We send it by email to the address you gave us when you made the referral. Giving us a valid address you can access is your responsibility.
4.4 The voucher is delivered by Tremendous. It arrives from rewards@reward.tremendous.com, shown as "Touch Stay via Tremendous".
4.5 Redeeming the voucher is subject to Tremendous's own terms and to the terms of the voucher brand you choose, including any expiry date. Check the expiry when the voucher arrives. Once we have sent the voucher, redeeming it is between you and the voucher brand.
4.6 Rewards are non-cash and there is no cash alternative. If tax is due on the reward where you live, that is yours to handle.
4.7 You can be rewarded for a maximum of 5 referrals per calendar month. Referrals above that earn no reward. If you refer in volume, we will invite you to join the Touch Stay affiliate program instead.
5. When there is no reward on offer
5.1 Guest rewards are funded from a monthly budget. When that budget is used up for a month, we may pause issuing rewards.
5.2 The referral feature keeps working with no reward offer displayed. No reward is promised or due for a referral you made while no reward offer was displayed. Check what the screen says before you share.
5.3 If you believe you completed a qualified referral while a reward offer was displayed and did not receive your reward, contact us within 60 days of the referred person's paid conversion. Where we verify it, we honour it from the following month's budget.
6. Playing fair
6.1 We can withhold or take back the reward, and we can stop you taking part, if you:
- refer yourself, your own accounts, or accounts you control, or exchange referrals with someone else in a coordinated way;
- set up fake, duplicate or disposable-email accounts;
- use automated or scripted sign-ups;
- misrepresent Touch Stay or the Program in order to obtain sign-ups;
- send your referral link out as bulk unsolicited email or messages;
- try to get around the monthly cap, our attribution, or our fraud controls.
6.2 We may ask you to confirm who you are before we issue a reward.
6.3 We can withhold, review or reverse a reward where we reasonably suspect one of those has happened. We will tell you the reason, you can ask us to look at it again, and we will give you a reasoned answer. This does not affect your legal rights.
6.4 Tell the person you are referring that you stand to receive a reward if they subscribe. Say it plainly.
7. Your details
7.1 We use your name and email address to run the referral and send your reward. We share them with Tremendous, LLC, the company that delivers the voucher, and they store them on servers in the United States. We have a data processing agreement with Tremendous that puts the safeguards UK data protection law requires for sending personal data abroad in place, and that requires them to keep your details secure and to use them only to deliver your reward.
7.2 We email you about the status of your referral — when your link is opened, when the person signs up, and when a reward is issued. These are service messages about a referral you started, not marketing, and we send them for as long as the referral is open. You can opt out of them and still receive your reward.
7.3 We do not tell you the personal details of the person you referred. Notifications describe referral status only.
7.4 Your host does not get your details from us.
7.5 You share your referral link yourself. We do not collect the referred person's details until they interact with Touch Stay directly.
7.6 We keep your details for as long as you can still earn or claim a reward, and then for 12 months so we can deal with queries and prevent abuse.
7.7 You can ask us what we hold, correct it or delete it, at info@touchstay.com. You can complain to the Information Commissioner's Office, or to the regulator where you live. The Touch Stay Privacy Policy covers how we handle all of this.
8. Changes
8.1 We can change these terms, the reward, or the cap at any time. A change starts when we publish it and applies to any referral we have not yet rewarded, including one already in progress.
8.2 A reward we have already issued is not affected by a later change, unless clause 3.6 or clause 6.3 applies.
8.3 We can suspend or end the Program at any time. A referral we have not rewarded by the day the Program ends earns no reward.
8.4 A change starts when we publish it. It is never backdated.
8.5 We do not send you notice of a change. Check this page before you share your link again. If you do not accept a change, stop sharing the link.
8.6 Your host can switch the referral programme off in their guidebook. If they do:
- a reward you have already earned is still issued, and a voucher you have already received stays valid;
- a referral you made before the programme was switched off earns no reward if the person you referred converts to a paid subscription after that point.
9. Liability
9.1 Our total liability to you in connection with the Program, whether in contract, in tort including negligence, for breach of statutory duty or otherwise, is limited to the value of the reward you were entitled to receive for the qualified referral to which the claim relates.
9.2 We are not liable for indirect or consequential loss, or for loss of time, loss of earnings, loss of opportunity or loss of goodwill.
9.3 Clauses 9.1 and 9.2 do not apply to our obligations in respect of your personal data under section 7.
9.4 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Nothing in these terms affects your statutory rights as a consumer.
10. General
10.1 The Program is not a lottery, a sweepstake or a game of chance. Rewards are earned for defined actions.
10.2 These terms are governed by the law of England and Wales. You can bring a claim in the English courts, or in the courts where you live. Nothing here takes away your statutory rights as a consumer, or the protections of the law where you live.