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Customer stories: Touch Stay in play

Need a bit of proof in the pudding? There’s plenty on offer. These users demonstrate how different people use Touch Stay to enhance their business.

Read about how businesses like yours found a solution in our digital guidebooks to help them thrive.

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Sustainable initiatives

“The whole point of the Touch Stay guide, for me, is communication and information – making our lives easier and the guests’ lives more enjoyable. If we can do that, then it’s a win-win!”

Bob Garner – Casal Dei Fichi
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Dreamy operations

“Since using Touch Stay, I have had zero calls for operational reasons, or operational questions – because it’s all on the app. I can only say I wish I had done it years earlier, for various reasons.”

Sibllye Kim – Villa Ausblick
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Scaling a PM business

“There’s a lot of flexibility to customise without having to drill down to every single property. And that’s really valuable to us – especially when you consider how fast we grew.”

Michelle Jaw – Olala Homes
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Running a side hustle

“All I can say is that I’m super proud of my guide! And it’s all been done by Touch Stay, thanks to how organised and easy you’ve made it. I feel really lucky I found it!”

Sarah Bauermeister – Owner of Roland Hills Hideaway
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Digitising a family business

"Touch Stay gave us the ability to tell our story, provide information, and give that real “local” experience – without using our time. It’s made a big difference to our business.”

Michelle Reynolds – Skytrek Willow Springs Station
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Building efficiency

“I feel like I’m part of this teeny family – and there’s not a lot of vendors like that. There are few who I love, and you are at the top of my list because you really do create that community.”

Brittany Blackman – Owner of Breathe Easy Rentals

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Enhancing amazing visuals

“We’ve had people book for 1 night, see our guidebook, look at the amazing visuals and then book for another 2 or 3 nights. That wouldn’t happen without Touch Stay.”

Dani Stein – Owner of Villa Uma Dewi Sri
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Facilitating remote hosting

“I feel like the Touch Stay guidebooks make my guests feel more comfortable about checking into a place where they’re not going to meet me. It’s so convenient and so well done.”

Rosana Sorensen – Owner of Whitehead Home
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Generating 5 star reviews

“I have 40+ reviews and all of them are 5 stars. Nearly every guest has commented on how helpful our digital guide was. They loved that the mobile app provided answers at their finger tips.”

Scott Rasmussen
Scottie Jones

Hygienic guidebooks

“We’d been using a paper welcome book, and it was really hard to clean. So I got in touch with Touch Stay. I gotta tell you – this is a company that is wonderful about communication.”

Scottie Jones
Alastair MacFarlane

Significantly reducing queries

“Touch Stay’s guides have emerged as a game-changer - significantly reducing the influx of guest queries and unnecessary correspondence. The positive feedback from guests has been overwhelming.”

Alastair MacFarlane - Juniper Property Services

Dale Smith

A more efficient team

“Selecting Touch Stay was a no-brainer. We can be so much more efficient and our guests are so satisfied with the information we provide to them through the guides. The overall value is the time it frees up for the team.”

Dale Smith - Owner of Host & Stay

Robin Bass

Reclaiming time for creativity

“Touch Stay is such a great tool. I’m not in survival mode anymore. The day-to-day is taken care of, so I can breathe and let my creative juices flow again! Guests are loving it and my calls have decreased 50%.”

Robin Bass - Owner of Premier Properties

Steph Utterback

Stress-free check-ins

“We used to have a physical welcome book but in a city where things constantly change, we knew we needed a digital solution. The guidebooks are so shareable and make the guest journey easier. The stress of check-in for us is totally gone.”

Steph Utterback - CEO of Epicbnb

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