Fast, accurate answers
Every answer comes directly from your guidebook, giving guests instant, property-specific information without waiting for you.
Platform · AI Chatbot
Instant answers for every guest, anytime.
The AI chatbot lives inside your guidebook and answers property-specific questions, Wi-Fi, check-in, parking, in seconds, in your guest's language. It only uses your content, so it never makes things up.
Why it's worth it
Save time on endless messages with the AI Chatbot.
Every repetitive question the AI Chatbot handles is one notification you never get. Spend less time in your inbox and more time delivering great guest experiences.
Available 24/7
Guests get instant answers day or night, in any language, so they're never left waiting for a reply.
Always in sync
Update your guidebook once, and your AI Chatbot updates automatically. No duplicate content to manage.
You step in when needed
The chatbot handles routine questions automatically. Complex requests and guest issues come straight to you.
See it in action
Watch how the AI Chatbot works
Meet the Touch Stay AI Chatbot, your guests’ instant 24/7 assistant built directly into your digital guidebook.
No hallucinations
Answers from your guidebook. Nothing else.
Most AI assistants rely on general knowledge. Touch Stay answers only from your guidebook, so guests always receive information that's accurate, up to date, and specific to their stay.
- Answers only from your guidebook content
- Follows your guidebook updates automatically
- Can't answer? The conversation moves to Message Hub
- Guest issues can become tasks for your team instantly
24/7
Your guest assistant, available 24/7
Whether it's 2pm or 2am, guests get instant, property-specific answers in any language, without waiting for you. Wi-Fi, parking, thermostats, door codes, now handled automatically.
- Instant replies at any hour
- Responds in the guest's language automatically
- Repetitive messages and calls drop noticeably
Works with your Store
The AI chatbot that also sells
When guests ask about upgrades, early check-in or late checkout, the AI Chatbot recommends the right add-on and sends them straight to checkout.
- Recommends relevant add-ons naturally
- Deep links guests straight to purchase
- Every conversation becomes a revenue opportunity
Guest Issue Reporting
Guest issues become tasks automatically
When the AI can't solve a guest issue, it doesn't leave you with another message. It automatically creates a task for your team to review, prioritise and resolve.
- Guests report issues directly in chat
- Tasks are created automatically
- Track every issue in Task Management
New · Insights Dashboard
Know what guests need, all in one place
Every guest conversation becomes an insight. See every AI Chatbot conversation, guest feedback, and sentiment in one place, then use those insights to improve your guidebook and every future answer.
- Conversation history
- Guest feedback
- Sentiment tracking
- Smart filters
Real hosts, real answers
Hosts are already answering less.
Real quotes from hosts who put guest communication on autopilot.
On getting evenings back
"Touch Stay has honestly changed my life. I can now read a book in the evenings without getting back-to-back calls. That may seem simple, but it means the world to me."
On automating guest communication
"Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business. We've saved up to 10 hours a week on repetitive inquiries and grown direct bookings by 15%."
On guest questions
"Touch Stay has been a game-changer for us, saving money and keeping our guests happy at every step. Their beautifully designed guidebooks perfectly complement our premium experience, giving guests peace of mind with answers to 99% of their questions right at their fingertips."
See Touch Stay in action
Book a personalised walkthrough and discover how Touch Stay fits into your guest journey, from booking confirmation to five-star reviews.
- 30-minute personalised walkthrough
- Tailored to your properties and workflow
- 14-day free trial, no credit card required
PRICING
Pricing that scales with your business.
Start free, upgrade when you grow. No hidden fees, no long contracts, cancel anytime.
Free
Get a taste. No credit card, no trial clock.
$0 /month, forever
- Unlimited guidebooks
- 20 guest views / guidebook / month
- 1 team seat
- 5% Store commission
- Self-service support
- Auto-translated in 30+ languages
Limits reset monthly per guidebook. Upgrade to Starter to remove them.
Why it works
Why hosts switch it on and never off.
Toggle it once and it quietly works in the background, fewer interruptions, faster answers, happier guests.
Guests actually use it
It lives inside the guidebook they already have open, asking the chatbot is easier than texting you and waiting.
No wrong answers
It only speaks from your guidebook. No hallucinated restaurant tips, no invented check-in times.
Fewer manual replies
The repetitive questions that used to fill your inbox now quietly answer themselves.
Works in every language
Your guidebook stays in English, guests get answers in French, German, Spanish, or whatever they speak.
How it works
Switch it on in one toggle.
No training, no scripts, no setup wizard. The chatbot learns everything from the guidebook you already have.
Toggle it on
One switch in your Touch Stay dashboard. No extra tabs, no installs, the chatbot appears right inside your guidebook.
It reads your guidebook
Every answer comes from your content, house rules, Wi-Fi, local tips. Update the guide, and the chatbot updates itself instantly.
Guests just ask
They type in plain language, in any language, and get accurate, property-specific answers in seconds, 24/7.
Create your FREE guidebook
Free Forever • Unlimited guidebooks • No credit card
Help
Still got questions?
The chatbot answers property-specific questions using your guidebook content: Wi-Fi passwords, check-in instructions, parking details, house rules, local recommendations, and anything else in your guide. It won't go off-topic or make things up.
Yes. The chatbot responds instantly at any hour, so guests get answers at 2am without you lifting a finger.
The chatbot pulls directly from your guidebook content, so updating your guide updates the chatbot. The more detailed your guidebook, the better the answers.
The AI chatbot is available on all Touch Stay templates and plans. Just toggle it on in your dashboard.
Yes! The AI chatbot is included in the Free Plan, but usage limits apply. To learn more about what's included in the Free Plan and compare features across plans, visit our Pricing page.
If a question falls outside your guidebook content, the chatbot lets the guest know and you'll receive a notification. This also helps you identify gaps in your guidebook you might want to fill.
Yes. The chatbot maintains context within a session so guests can ask follow-up questions naturally without repeating themselves.
The chatbot can respond in the language your guest writes in, making it useful for international visitors regardless of what language your guidebook is written in.
Yes. The Insights Dashboard in Message Hub shows full conversation history, guest feedback on answers, sentiment analysis, and smart filters by guide, date, and message type.
Most chatbots pull from generic knowledge. The Touch Stay chatbot only uses your guidebook content, so every answer is specific to your property. No hallucinated restaurant recommendations or wrong check-in times.
The chatbot handles the repetitive questions that fill your inbox: Wi-Fi details, check-in times, parking, appliance instructions. Property managers using the chatbot typically see a significant drop in direct messages and phone calls.
Touch Stay's chatbot reads your guidebook content and uses it to answer guest questions instantly. Guests ask in plain language, the chatbot responds with accurate, property-specific answers. No generic replies, no hallucinated information.
The best vacation rental chatbot answers from your actual property information, not generic knowledge. Touch Stay's AI chatbot pulls exclusively from your guidebook content, supports multiple languages, works 24/7, and includes an Insights Dashboard so you can see exactly what guests are asking.
From the blog
Keep learning.
Practical ideas from hosts and our team to help you earn more from every stay.
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RevenueWhat guests really ask at 2am
We analysed thousands of chatbot conversations. Here are the questions guests ask most, and what they reveal about your guidebook.
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GuideWhat guests actually want before they arrive
Discover what nearly 9 in 10 guests want before arrival, based on Touch Stay's 2026 guest survey, and learn how better check-in instructions can reduce guest questions and create a smoother arrival experience.
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Best practiceHotel Chatbots: benefits, use Cases, and best Solutions
Discover how hotel chatbots can improve guest communication, automate responses, and save your team time. Explore key benefits, practical use cases, and the best chatbot solutions for hotels.
Explore the platform
Your guidebook is just the beginning.
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Upsells & Add-ons
Turn your guidebook into a revenue stream — sell late checkouts, cleans, and local experiences on autopilot.
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Digital Guidebooks
One branded link with everything your guests need — the home of your Store.
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Guest Messaging
Schedule the right message for the right moment — from booking confirmation to the review ask.
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Reviews & Feedback
Catch issues privately and nudge happy guests to share five-star reviews where they matter.
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Insights & Reporting
See what guests actually read and buy — and improve your guidebook with real data.