Guest experience & communication
Guest registration
Guest registration collects the details needed to prepare for or record a stay. The required information depends on the property's process and local rules. It is distinct from marketing permission and may be separate from identity verification.
Why it matters
Arrival planning is easier when hosts have the information they need before guests reach the property. A clear registration process can reduce last-minute questions while showing guests why particular details are being requested.
Putting it into practice
Ask for the information needed for the stay, such as expected arrival time or party size. Explain how guests should complete the form and who to contact if their plans change.
Practical example
Illustrative example
Before arrival, the lead guest supplies the party size and expected arrival time through a registration form.
Common mistake
Collecting guest details does not automatically provide marketing permission or complete identity checks. Keep those purposes separate and check local requirements before deciding what information to request or retain.
Frequently asked questions
Is guest registration the same as online check-in?
Not necessarily. Registration gathers guest information. Online check-in can be a broader arrival process that also includes instructions, agreements or other steps.
Does a registration form verify a guest’s identity?
Not by itself. Collecting a name or contact detail is different from checking that information against reliable evidence. Use a separate verification process where required.
How Touch Stay fits
Touch Stay’s Guest Registration works with Guidebook 2.0. Guest data from registration or invitations can support its Timelines experience, which organises information around the guest journey.
Guidebook timelines and guest registration