Capture contacts
Automatically collect guest data from guidebook forms, PMS, Message Hub invitations and manual imports. No duplicate work.
Platform · Guest CRM
Guest management that grows direct bookings.
Your CRM builds itself. Collect guest contacts through your guidebooks, with every stay, message and upsell organised in one profile, ready for personalised communication and direct bookings.
How it helps you grow
Turn every guest into a repeat guest.
Most hosts' guest data lives in OTA inboxes and old spreadsheets. Touch Stay automatically brings it together into one complete guest profile, helping you build stronger relationships, personalise every stay, and drive more repeat and direct bookings.
Know your guests
Get the full picture of every guest with booking history, messages, preferences and stay details, all in one place.
Make it personal
Personalise every email and SMS using guest bookings, messages, upsells and preferences, all in one complete guest profile.
Repeat bookings
Reconnect with past guests through personalised emails that encourage repeat stays and direct bookings.
Contact Collection
Collect guest details in seconds
A short welcome form greets guests before they access the guidebook. Contact details and marketing consent are automatically added to your CRM, turning every stay into an opportunity to grow your guest list.
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Enable in seconds from your dashboard
- Choose which fields to collect, including marketing consent
- Every contact is automatically saved to your CRM
One view per guest
Everything about a guest, in one view
Open any guest profile to see every stay, message, purchase and interaction in one place. Everything you need to personalise communication and deliver a better guest experience.
- Contact details and guest preferences
- Stay history, booking status and property details
- Interactions & Orders, messages sent and revenue earned
Repeat & direct bookings
Your guest list is your cheapest booking channel
Every completed stay is a future direct booking waiting to happen. Filter past guests, export the segment, and invite them back, no OTA fee, no algorithm in between, just people who already loved staying with you.
- Segment by stay history, property or spend
- Export to your email tool for rebooking campaigns
- Works hand-in-hand with Guest Messaging for the follow-up
Reviews
Turn great stays into five-star reviews
Guests who feel cared for leave reviews, and reviews win your next booking. The review pop-up nudges guests to share their experience at just the right moment, while it's still fresh.
- Review requests appear right inside the guidebook
- Catch feedback while the stay is still fresh
- More reviews mean more bookings, on and off the OTAs
Real hosts, real wins
Hosts already know their guests better.
Real quotes from hosts who know their guests, and see them come back.
On more direct bookings
"Touch Stay has helped us minimise emails and phone calls, giving us more time for the work that matters. The increased reviews have helped to drive bookings too."
On revenue from upsells
"The guidebooks give guests the opportunity to plan their stays and book activities before arrival. Guests get all the information they need, and we get a nice revenue boost from tour company kickbacks!"
On the guest experience
"Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business. We've saved up to 10 hours a week on repetitive inquiries and grown direct bookings by 15%."
See Touch Stay in action
Book a personalised walkthrough and discover how Touch Stay fits into your guest journey, from booking confirmation to five-star reviews.
- 30-minute personalised walkthrough
- Tailored to your properties and workflow
- 14-day free trial, no credit card required
PRICING
Pricing that scales with your business.
Start free, upgrade when you grow. No hidden fees, no long contracts, cancel anytime.
Free
Get a taste. No credit card, no trial clock.
$0 /month, forever
- Unlimited guidebooks
- 20 guest views / guidebook / month
- 1 team seat
- 5% Store commission
- Self-service support
- Auto-translated in 30+ languages
Limits reset monthly per guidebook. Upgrade to Starter to remove them.
How it works
From scattered data to one database.
Connect your existing tools once and Touch Stay automatically keeps every guest profile up to date.
Connect your sources
Connect your PMS, enable Contact Collection forms, or import your existing contacts using a simple CSV file.
Build guest profiles
Every booking, message, form submission and purchase automatically builds and updates the right guest profile.
Reach the right guests
Search in seconds, create smart segments, and send personalised emails and SMS to exactly the guests you want to reach.
HELP
Still got questions?
Touch Stay is a digital guidebook platform that helps vacation rental hosts, B&B owners, and property managers share property information with guests automatically. It replaces printed welcome books with a mobile-friendly guide containing check-in instructions, house rules, Wi-Fi details, local recommendations, and more. Touch Stay includes an AI chatbot, upsell widget, and 5-star review popup.
Contacts are created automatically from guidebook forms, PMS reservation syncs, Message Hub invitations, and manual entry. If you have existing guests from past invitations, the system populates your CRM automatically once integrations are active.
Each contact includes name, email, phone, country, language, booking status, stay history, interaction history, and order/upsell data.
Yes. Use the CSV import feature with the official Touch Stay template. Required fields are First Name, Last Name, and Email. Phone, Country, and Language are optional.
Absolutely. Export your filtered or searched results to a CSV file anytime for follow-up campaigns or use with external marketing tools.
Yes. All guest data in the CRM is stored with encryption to ensure privacy and compliance with data protection standards.
The CRM tracks five statuses: Booked, Active, Completed, Cancelled, and No-Show.
From the blog
Keep learning.
Practical guides and ideas from hosts and our team to help you get more from every stay.
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Direct BookingWhat 1,204 guests reveal about booking direct
Guests are open to booking direct, but trust matters. Discover what gives them confidence and how your guidebook can help turn interest into bookings.
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Direct BookingSix reasons to welcome more direct bookings
Most hosts sit on years of guest data without using it. How to organise, segment, and turn it into revenue, without being creepy.
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Best practiceTurn your vacation rental guidebook into extra revenue
Discover how to offer guests relevant extras through your digital guidebook, increase upsell opportunities, and earn more from every stay.
EXPLORE THE PLATFORM
Your guidebook is just the beginning.
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Upsells & Add-ons
Turn your guidebook into a revenue stream — sell late checkouts, cleans, and local experiences on autopilot.
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Digital Guidebooks
One branded link with everything your guests need — the home of your Store.
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Guest Messaging
Schedule the right message for the right moment — from booking confirmation to the review ask.
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AI Guest Assistant
Answers guest questions instantly from your guidebook content — day and night, in any language.
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Reviews & Feedback
Catch issues privately and nudge happy guests to share five-star reviews where they matter.
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Insights & Reporting
See what guests actually read and buy — and improve your guidebook with real data.