Guest experience & communication
Digital guidebook
A digital guidebook is an online resource containing practical stay information and local recommendations. Guests usually access it through a shared link, making it a convenient place to find arrival details, house instructions and contact information.
Why it matters
Guests need different information at different stages of a stay. A guidebook gives them a consistent place to return to, while giving the host one place to maintain property instructions and recommendations.
Putting it into practice
Put arrival essentials first, then group information around tasks such as connecting to Wi-Fi, using appliances and finding somewhere to eat. Check the guide on a phone before sharing it.
Practical example
Illustrative example
A guest opens one link to find parking directions before arrival and the oven instructions during the stay.
Common mistake
Burying the entry instructions beneath a long welcome message can make the guide harder to use when a guest is standing outside. Keep urgent information easy to find and review details whenever the property changes.
Frequently asked questions
How is a digital guidebook different from a house manual?
A house manual usually focuses on operating the property and following its rules. A digital guidebook can include that material alongside arrival information, local recommendations and departure guidance.
When should I send guests their guidebook?
Share it early enough to help them plan their arrival, and remind them where to find it shortly before the stay. Time-sensitive access information should follow your property’s security process.
How Touch Stay fits
Touch Stay lets hosts bring property information and local recommendations together in a digital guidebook guests can access through a link.
The complete guide to digital guidebooks