Pricing & revenue
Upselling
In vacation rental usage, upselling commonly means offering optional paid upgrades or extras that add to a stay. Strictly, selling an additional product is cross-selling, while an upgrade is an upsell; both can generate ancillary revenue.
Why it matters
Relevant extras give guests more choice and can add revenue to a stay. The useful starting point is a guest need you can meet reliably, rather than a long list of offers that are difficult to deliver.
Putting it into practice
Choose a small set of extras, describe exactly what guests receive and explain when each is available. Confirm who fulfils the order and how the guest receives approval or delivery details.
Practical example
Illustrative example
A host offers approved late checkout or an optional welcome hamper with clear pricing and fulfilment details.
Common mistake
Keep optional purchases separate from essentials already included in the booking. An unclear price or an unavailable extra can create more frustration than value, so availability and fulfilment matter as much as the offer itself.
Frequently asked questions
What is the difference between upselling and cross-selling?
An upsell usually upgrades an existing purchase; a cross-sell adds another product or service. Hosts often use “upsells” to describe both upgrades and optional stay extras.
Which extras should a host offer first?
Start with requests you already receive and can fulfil consistently. Earlier arrival, later departure or an additional service may be useful, but the right choice depends on the property and its guests.
How Touch Stay fits
Touch Stay’s Store lets guests browse and order extras from their guidebook. Hosts should give each offer clear pricing, availability and fulfilment details.
Offering useful extras through your guidebook