Platform · Data Dashboard
Real-time data on how guests actually use your guidebooks, what they read, skip, buy, and ask. Learn what guests love, discover what they're missing, and know exactly what to improve next.
What you can track
Each dashboard answers a different set of questions, from how guests use your guidebook to what they buy, ask, and say afterwards.
AI chatbot insights
See recurring AI conversations, identify missing information, and improve your guidebook before questions become support tickets.
Store analytics
Track what guests buy, which extras perform best, and where revenue comes from. Discover your best-selling offers and the opportunities you're missing.
Feedback tracking
No extra steps, no exports. Everything from public reviews and private feedback to guest sentiment is tracked in one dashboard, alongside the rest of your guidebook analytics.
Benchmarking
Your feedback score means more with context. Compare every guidebook against the Touch Stay average and track performance as you improve.
See it in action
Emma, our Head of Product Marketing, gives a full rundown of the Data Dashboard and its most useful reports. Want it tailored to your properties? We'll walk you through it live.
"We rolled out Touch Stay across the entire portfolio in a single week. The templates and bulk-edit tools made what could have been months of work feel effortless."
"Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business. We've saved up to 10 hours a week on repetitive inquiries and grown direct bookings by 15%."
"Since using Touch Stay, I have had zero calls for operational reasons, or operational questions – because it's all on the app. I can only say I wish I had done it years earlier, for various reasons."
"Touch Stay has been a game-changer for us, saving money and keeping our guests happy at every step. Their beautifully designed guidebooks perfectly complement our premium experience, giving guests peace of mind with answers to 99% of their questions right at their fingertips."
"Touch Stay has completely replaced our paper guides and made it easy to keep 135 guidebooks up to date across our entire portfolio. The SMS integration alone has transformed how we communicate with guests."
"The guidebooks give guests the opportunity to plan their stays and book activities before arrival. Guests get all the information they need, and we get a nice revenue boost from tour company kickbacks!"
"Touch Stay has helped us minimise emails and phone calls, giving us more time for the work that matters. The increased reviews have helped to drive bookings too."
"I have 40+ reviews and all of them are 5 stars. Nearly every guest has commented on how helpful our digital guide was. They loved that the mobile app provided answers at their finger tips."
Help
How guests interact with your guidebooks: unique visitors, view counts over time, section and category views, and guest feedback scores, plus store sales and chatbot conversation insights in their own dashboards.
Yes. Views and visitors update as guests open your guidebooks, so you can see activity as it happens.
Yes. Section and category views show what guests open most and what they skip, so you know which content to improve or move.
Your first-impression and feedback scores are shown next to the Touch Stay average, so you can see how each guidebook compares and track it over time.
See our pricing page for the analytics included in each plan.
Store analytics are in the Store section (Analytics tab), and chatbot reports are in Messaging & Chat (AI Chatbot tab) of your Touch Stay dashboard.
No. Data is collected automatically as soon as guests open your guidebook. There's nothing to install or configure.
From the blog
Practical ideas from hosts and our team to help you earn more from every stay.
Views, read-depth, feedback, store conversion and chatbot resolution, what each one tells you and the action it points to.
How to read section views and chatbot questions as a to-do list for your guidebook, with real before/after examples.
A simple, step-by-step walkthrough to add products, set prices and start earning from extras this week.
Explore the platform
Turn your guidebook into a revenue stream — sell late checkouts, cleans, and local experiences on autopilot.
One branded link with everything your guests need — the home of your Store.
Schedule the right message for the right moment — from booking confirmation to the review ask.
Catch issues privately and nudge happy guests to share five-star reviews where they matter.
See what guests actually read and buy — and improve your guidebook with real data.
