Runs on autopilot
Create your messages once. Every booking gets the right message at the right time, automatically.
Platform · Guest Messaging
The right message, at the right moment.
Save up to 20 hours every week. Every guest receives the right message automatically, welcome, check-in, mid-stay, checkout, and every reply lands in one Message Hub.
The full journey
Purposeful communication, every step of the way.
Every message, every touchpoint, every stage. Guest Messaging reaches out at the right moments, and the AI chatbot answers whatever comes back. Together they cover the whole stay.
Start the relationship before the stay
A scheduled welcome message delivers the guidebook link the moment the booking lands. Guests arrive already knowing the check-in time, the parking situation, and where to find everything else.
Check-in day runs itself
Check-in instructions arrive right on time, automatically. And when a guest is standing at the door asking "which keybox?", the chatbot answers in seconds, straight from your guide.
Every question, answered instantly
Wi-Fi, thermostats, the coffee machine, the nearest beach, handled at any hour, in the guest's language, without a single notification on your phone.
End on five stars
Checkout reminders go out automatically, and a well-timed review nudge turns a great stay into a public five-star rating, and a returning guest next season.
And when guests write back with questions, the AI Chatbot answers instantly.
Explore the AI Chatbot
Why it's worth it
Guest communication that runs itself.
Write your messages once, schedule them to each stay, and let Message Hub handle the rest, while every reply still lands in one organised place.
Feels personal.
Guest names, booking details, and guidebook links are added automatically, so every message feels written just for them.
Nothing gets missed
Every reply lands in one inbox, with instant notifications and AI covering common questions while you're away.
Your team stays in sync
Housekeeping, co-hosts, and maintenance automatically know what needs to happen next.
How it works
Set it up once. Benefit every stay.
Create your messages once, connect them to every booking, and let automation handle the rest.
Write it once
Ready-made templates for every key moment, personalised with guest names, property details, and guidebook links.
Schedule every stay
Choose when each message should be sent, before arrival, during the stay, or after checkout. Every future booking follows the same schedule automatically.
Runs automatically
Every booking follows the same flow while replies stay organised in one inbox, so you only step in when guests actually need you.
Create your FREE guidebook
Free Forever • Unlimited guidebooks • No credit card
Message Templates
Templates that sound like you
Choose from ready-made email and SMS templates or create your own. Every message is automatically personalised with guest names, guidebook links, and stay details.
- Ready-made templates for every key guest moment
- Automatically personalised with guest and stay details
- Fully editable to match your tone of voice
Two-Way Messaging
Stay connected with every guest
Keep guests informed with timely messages sent by email or SMS throughout every stay. Every reply stays organised in one inbox, so every conversation is easy to follow.
- Reach every guest by email or SMS
- Every guest reply in one inbox
- Auto-replies when you're unavailable
AI Chatbot
AI answers first. You step in when needed
Guests get instant answers from your guidebook, any time of day, in any language. If AI can't help, the conversation, and any reported issue, flows straight into Message Hub and Task Management.
- Answers based on your guidebook content
- Available 24/7 in every language
- Hands complex questions over to your team
Guest Issue Reporting
Guest issues become tasks automatically
When guests report an issue through your guidebook or AI Chatbot, Touch Stay automatically creates a task for your team to review, prioritise, and resolve in Task Management.
- Guests report issues without calling or texting
- Issues become tasks automatically
- Review, prioritise, and track every issue in Task Management
Real hosts, real answers
Hosts are already answering less.
Real quotes from hosts who put guest communication on autopilot.
On getting evenings back
"Touch Stay has honestly changed my life. I can now read a book in the evenings without getting back-to-back calls. That may seem simple, but it means the world to me."
On automating guest communication
"Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business. We've saved up to 10 hours a week on repetitive inquiries and grown direct bookings by 15%."
On guest questions
"Touch Stay has been a game-changer for us, saving money and keeping our guests happy at every step. Their beautifully designed guidebooks perfectly complement our premium experience, giving guests peace of mind with answers to 99% of their questions right at their fingertips."
See Touch Stay in action
Book a personalised walkthrough and discover how Touch Stay fits into your guest journey, from booking confirmation to five-star reviews.
- 30-minute personalised walkthrough
- Tailored to your properties and workflow
- 14-day free trial, no credit card required
PRICING
Pricing that scales with your business.
Start free, upgrade when you grow. No hidden fees, no long contracts, cancel anytime.
Free
Get a taste. No credit card, no trial clock.
$0 /month, forever
- Unlimited guidebooks
- 20 guest views / guidebook / month
- 1 team seat
- 5% Store commission
- Self-service support
- Auto-translated in 30+ languages
Limits reset monthly per guidebook. Upgrade to Starter to remove them.
Connected
Payments and bookings, in sync.
Connect Stripe for payments and your PMS for bookings, so every order is tied to the right guest and stay.
Help
Still got questions?
Request access from Touch Stay, create your message templates, and start scheduling emails or SMS messages right away.
Yes! Your SMS number appears in your guidebook, so guests can reach out anytime.
Email messaging is available worldwide. SMS messaging is currently available for US-based users, with more regions coming soon.
Yes, the Free Plan includes some Message Hub features, such as scheduled emails and SMS messages, but with certain limitations.
For a full breakdown of what's included in the Free Plan and how it compares to our paid plans, please check our Pricing Page.
Yes. Browser push notifications alert you immediately when a guest replies so you can respond quickly.
Yes! You can personalise your automated messages to match your tone of voice and guest communication needs.
You can customise the message content and set up automated emails and SMS messages to be sent at specific times throughout your guests' stay.
WhatsApp messaging is coming soon!
The AI Chatbot and Message Hub work together to make guest communication seamless.
The AI Chatbot provides instant, 24/7 answers to guest questions using your guidebook content, in any language. If the AI can't resolve a question or a guest reports an issue, the conversation is passed to Message Hub, so your team can step in when needed.
This means fewer repetitive questions, faster responses, and less manual work for you.
Message Hub is designed for any host, manager, or business using Touch Stay. It works for single properties and large portfolios alike, helping you deliver clear, consistent, and automated guest communication.
From the blog
Keep learning.
Practical guides and ideas from hosts and our team to help you get more from every stay.
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Guest experienceWhy self-check-in goes wrong: 3,822 guest questions analysed
We analysed real guest conversations to uncover the biggest check-in frustrations, and how to prevent them before guests arrive.
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GuideThe ultimate guide to guest communication
Learn what to say, when to say it, and how to keep guests informed before, during, and after their stay.
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Guest communicationUnanswered guest questions (and how to avoid them)
Discover why guest questions go unanswered, how missed messages affect the guest experience, and simple ways to respond faster without adding to your workload.
Explore the platform
Your guidebook is just the beginning.
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Upsells & Add-ons
Turn your guidebook into a revenue stream: sell late checkouts, cleans, and local experiences on autopilot.
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Digital Guidebooks
One branded link with everything your guests need, the home of your Store.
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Reviews & Feedback
Catch issues privately and nudge happy guests to share five-star reviews where they matter.
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AI Guest Assistant
Answers guest questions instantly from your guidebook content: day and night, in any language.
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Insights & Reporting
See what guests actually read and buy, and improve your guidebook with real data.