"We rolled out Touch Stay across the entire portfolio in a single week. The templates and bulk-edit tools made what could have been months of work feel effortless."
Digital guidebooks that reduce questions
Featured: 🛒 Upsells • 💬 AI chat agent • 📲 Messaging • 👨 Guests management • 🛠️ Operational tasks and more
14-day free trial · No credit card · Live in under 3 minutes.
Trusted by thousands of hosts worldwide
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"Touch Stay has transformed our guest journey from a largely manual, message-heavy process into a streamlined, elevated experience that benefits both guests and our business. We've saved up to 10 hours a week on repetitive inquiries and grown direct bookings by 15%."
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"Since using Touch Stay, I have had zero calls for operational reasons, or operational questions – because it's all on the app. I can only say I wish I had done it years earlier, for various reasons."
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"Touch Stay has been a game-changer for us, saving money and keeping our guests happy at every step. Their beautifully designed guidebooks perfectly complement our premium experience, giving guests peace of mind with answers to 99% of their questions right at their fingertips."
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"Touch Stay has completely replaced our paper guides and made it easy to keep 135 guidebooks up to date across our entire portfolio. The SMS integration alone has transformed how we communicate with guests."
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"The guidebooks give guests the opportunity to plan their stays and book activities before arrival. Guests get all the information they need, and we get a nice revenue boost from tour company kickbacks!"
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"Touch Stay has helped us minimise emails and phone calls, giving us more time for the work that matters. The increased reviews have helped to drive bookings too."
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"I have 40+ reviews and all of them are 5 stars. Nearly every guest has commented on how helpful our digital guide was. They loved that the mobile app provided answers at their finger tips."
GUIDEBOOK OVERVIEW
Everything you need to run a better guest experience.
From first message to checkout, simplify guest communication, reduce manual work, and unlock more revenue from every stay.
Digital Guidebook
The guidebook your guests actually use.
Share everything your guests need before and during the stay, from check-in instructions to local recommendations. Beautiful, branded, and mobile-first, with no app required. Keep information up to date and reduce repetitive questions without extra effort.
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Guest Messaging
Instant answers for every guest, anytime.
Give guests fast, accurate answers without lifting a finger. Automate your guest communication with scheduled emails and SMS, smart auto-replies, and one central inbox. The AI chatbot, trained on your guidebook, provides instant, reliable answers 24/7, so guests always get the right information, without any extra effort from you.
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Upsell Store
Turn your guidebook into a revenue channel.
Offer add-ons your guests actually want, from early check-in to local experiences, all inside your guidebook. Guests can browse and buy in a few taps, without leaving the experience. Track performance, optimise your offers, and generate more revenue from every stay.
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Guest Feedback
Turn great stays into 5-star reviews.
Capture feedback at the right moment, while the experience is still fresh. When guests are happy, they're invited to leave a review. If something's wrong, they're routed to you first. The result: more 5-star reviews, fewer surprises, and a better overall rating.
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Guest Analytics
See what your guests use. Automate everything else.
Understand what guests actually read, tap, and skip, so you can improve what matters most. Touch Stay connects with your PMS and tools to send guidebooks automatically at the right moment. No manual work, no missed messages, just a smoother experience for every guest.
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THE GUEST JOURNEY
One guidebook. Every step of the guest journey.
From booking to long after checkout, Touch Stay gives guests everything they need, exactly when they need it.
Auto-sent digital guidebook
Shared automatically via your PMS, email or SMS, so guests get check-in details and house rules before they even think to ask.
Scheduled guest messaging
Send the right information at the right time, without last-minute questions or late-night arrival messages.
Unlock revenue before arrival
Offer early check-in, airport transfers, welcome packs, and local experiences, all before guests even arrive.
Capture guest details effortlessly
Collect emails, phone numbers, and preferences automatically when guests access their guidebook.
Instant answers, no interruptions
Guests find answers in seconds, no need to message you for Wi-Fi, check-out times, or directions, and the AI Chatbot is available 24/7 to help anytime.
Local recommendations they’ll actually use
Share your favourite spots, tips, and hidden gems, all in one place your guests can easily access.
Clear instructions for everything
From appliances to house rules, give guests the information they need exactly when they need it.
Upsells, right when it matters
Offer add-ons and experiences during the stay, at the perfect moment to increase revenue.
Get more 5-star reviews
Prompt guests to leave a review at the right time, while the experience is still fresh.
Collect feedback that matters
Capture private guest feedback to understand what worked and where the experience can improve.
Stay connected after checkout
Keep guests engaged after checkout and encourage more repeat bookings.
Learn what guests actually use
Track what guests read, click, and skip, and optimise your guidebook over time.
BUILT FOR HOSTS
Built for hosts like you.
Whether you manage one property or hundreds, Touch Stay helps you deliver better guest experiences at scale.
For solo hosts & owner-operators
Run smoother stays without the back-and-forth
Keep guests informed at every stage of their stay. Answer guest questions once, automate communication, and create a more professional experience with less effort.
Free up your evenings
Stop answering “what’s the WiFi?” at 11pm, guests find it themselves.
Sound like a pro
A branded guidebook makes your stay feel like a 5-star hotel arrival.
"Touch Stay has honestly changed my life. I can now read a book in the evenings without getting back-to-back calls. That may seem simple, but it means the world to me."
For property managers
Standardise the guest experience across every property
Reduce manual work, streamline guest communication, and scale operations across every property from one centralised platform.
One source of truth
Templates, bulk-edit, and PMS sync, onboard a new unit in under 10 minutes.
New revenue streams
Hampers, early check-ins, local experiences, extra income from every booking.
"Our CFO pointed out that our tech stack included several ‘we do everything’ tools that could provide a guidebook, but on this occasion we needed a hyper-focused, best-in-class solution. Then he mentioned Touch Stay."
For boutique hotels & hospitality groups
Deliver consistent, high-quality stays at scale
Keep guest communication clear and consistent across every property, while freeing your team to focus on hospitality, not repetitive questions and calls.
A consistent experience everywhere
Guests get clear, consistent information across every property.
More time for real hospitality
Spend less time answering questions and more time focusing on guests.
"Touch Stay has helped us minimise emails and phone calls, giving us more time for the work that matters. The increased reviews have helped to drive bookings too."
Start your free trial now
14-day free trial · No credit card · Live in under 3 minutes.
See why property managers around the globe rely on Touch Stay.
Cannot imagine my vacation rental without Touch Stay. Touch Stay is a super product that works well, is intuitive to use, and very useful for our guests. Guests love it. I consider Touch Stay invaluable.
Super intuitive and time-saving, a must-have for property management. This really is good software! It is super intuitive, easy to navigate and has some great features that save heaps of time.
Touch Stay for the Win! Easy to use, professional look! After a few hours creating and fine tuning my Touch Stay I scrapped my website and am all-in on Touch Stay! Wonderful app and my guests truly appreciate it!
Live previous
See what your guests will see
Explore real Touch Stay guidebooks from hosts already delivering seamless guest experiences.
PRICING
Pricing that scales with your business
Get everything you need to run a better guest experience, without overpaying or hidden fees.
No hidden fees
Everything you need is included, no onboarding costs or surprises.
Pays for itself
Generate €40–€120+ extra per booking with built-in upsells.
Set up in minutes
Create and share your first guidebook without technical setup.
Built to scale
From a single property to large portfolios, grow without changing tools.
STARTING AT
$8,25
per property / per month
- Unlimited guest views
- AI chatbot & smart messaging
- Built-in upsell store
- 30+ languages, on every device
- Cancel anytime · no contracts
14-day free trial
Try every feature, no limits, and your guests get the full experience too.
No credit card required
Just sign up and start building, we ask for payment only when you're ready.
Cancel anytime
No contracts, no fees, no questions. Stay because you love it, not because you have to.
INTEGRATIONS
Connects with the tools you already use.
40+ integrations with property management systems, channel managers, and hospitality tools, your data stays in sync, automatically.
HELP
Still got questions?
Touch Stay is a digital guidebook platform that helps vacation rental hosts, B&B owners, and property managers share property information with guests automatically. It replaces printed welcome books with a mobile-friendly guide containing check-in instructions, house rules, Wi-Fi details, local recommendations, and more. Touch Stay includes an AI chatbot, upsell widget, and 5-star review popup.
A digital guidebook is an online property guide that guests access via a link on any device. It typically includes check-in and checkout instructions, Wi-Fi passwords, house rules, appliance guides, and local area recommendations. Digital guidebooks are used by vacation rental hosts, Airbnb managers, and B&B owners to reduce repetitive guest questions and improve the guest experience.
A digital guest book for Airbnb is an online guide sent to guests before or during their stay. It replaces printed welcome folders with a shareable link that works on any phone or tablet. Platforms like Touch Stay let Airbnb hosts create digital guest books that include check-in details, house manuals, local tips, and upsell options, all delivered automatically through PMS integrations.
A digital welcome book is an electronic version of the printed binder many vacation rentals leave on the kitchen counter. It contains property instructions, house rules, local recommendations, and emergency contacts. Unlike a printed book, a digital welcome book can be sent before arrival, updated instantly across all properties, and tracked with analytics to see which sections guests view most.
A digital house manual is an online guide covering how a property works: appliance instructions, heating and cooling, Wi-Fi setup, parking, waste and recycling, pool or hot tub operation, and any property-specific details. With Touch Stay, your digital house manual lives inside your guidebook and is accessible to guests on any device, before and during their stay.
A vacation rental chatbot answers guest questions automatically using your property information. Touch Stay's AI chatbot is built into the digital guidebook and responds to questions about check-in, Wi-Fi, parking, house rules, and local recommendations 24/7. It only uses your guidebook content, so answers are always property-specific and accurate.
Digital guidebooks are shared with guests via a link, regardless of which platform they booked through. Touch Stay integrates with property management systems that sync reservation data from Airbnb, Vrbo, Booking.com, and direct booking sites. The guidebook is sent automatically before arrival with no manual work required.
The best digital guidebook for short-term rentals is easy to create, integrates with your PMS, and delivers automatically to guests. Touch Stay is purpose-built for short-term rental hosts and property managers, with features including an AI chatbot, upsell widget, guest analytics, and a 5-star review popup. It works with all major PMS platforms and requires no app download for guests.
Property managers using digital guidebooks typically save 5–20 hours per week by reducing repetitive guest questions about check-in, Wi-Fi, directions, and house rules. Touch Stay customers report a 50–80% reduction in inbound guest inquiries after automating guidebook delivery.
Yes. Touch Stay includes AI-powered tools that help you create and organize your guidebook content faster. You can generate sections, improve existing text, and structure information without starting from scratch.
You can share your guidebook using a direct link, QR code, or automated guest messaging through your PMS integration. Most Touch Stay customers automate delivery so guests receive the guidebook automatically before check-in.
Yes. Guests can instantly translate Touch Stay guidebooks into their preferred language directly inside the guidebook, helping international guests access information more easily.
Yes. Touch Stay includes an upsell widget that lets you promote extras such as early check-in, late checkout, parking, airport transfers, tours, experiences, or local services directly inside the guidebook.
Yes. You can fully customize your guidebook with your logo, brand colors, images, welcome messages, and property information to create a consistent guest experience across all properties.
No. Touch Stay is designed for non-technical users and can be set up without coding or design experience. Most hosts create their first guidebook using simple templates and drag-and-drop editing.
Most customers create and publish their first guidebook in under an hour. You can also duplicate guidebooks across properties to save additional time.
Yes. You can explore sample Touch Stay guidebooks to see how they work for guests before creating your own account.
Yes. Touch Stay offers a 14-day free trial with full access to all features including digital guidebooks, the AI chatbot, upsell widget, and 5-star review popup. No credit card is required to start.
Touch Stay offers flexible pricing based on the number of guidebooks and features you need. Plans are designed for individual hosts, growing property managers, and larger hospitality businesses. You can view the latest pricing on the Touch Stay Pricing Page.
KEEP LEARNING
Articles, guides & free reports.
From practical how-tos to industry data, everything we've learned from running guidebooks for thousands of hosts.
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ArticleHow to create an Airbnb welcome book in 2026
Learn what to include in your Airbnb welcome book to answer guest questions, share local recommendations, and create a smoother stay, with 5 real examples from hosts.
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Free reportHosting trends, revenue benchmarks & what’s working in 2026
Survey data from 1,363 short-term rental hosts on revenue, guest expectations, industry challenges, and the strategies they’re using to stay ahead.
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ArticleThe direct-booking opportunity hosts are missing
What 1,204 short-term rental guests reveal about booking direct, and the gap hosts can close to drive more repeat bookings and revenue.
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Free reportHotel guest experience ideas & strategies
How leading hotels create unforgettable stays, from scent rituals and rooftop cinemas to jet-lag recovery kits, with ideas you can adapt to your brand, budget, and location.
