How Wild Camping Wiltshire Delivers a Seamless Off-Grid Experience

With Touch Stay + Anytime

We want our campers to be living in the moment, building a campfire, talking to each other, star gazing. Touch Stay means they arrive prepared and can do exactly that.

— Louise Gooch, Owner & Manager, Wild Camping Wiltshire

An off-grid campsite in the Wiltshire countryside. No Wi-Fi. No phone signal. Just nature, dark skies, and birdsong. Discover how Louise Gooch uses Touch Stay and Anytime to

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A beautiful setting, but a lot of the same questions on repeat

Wild Camping Wiltshire sits in a quiet valley beside the Kennet & Avon Canal, offering campervan pitches and tent spots for up to 40 guests. It's off-grid by design: borehole water, compost toilets, dark night skies, and no Wi-Fi. That's the whole point.

But Louise and her husband were spending a huge amount of time repeating the same information to every guest. Where to buy supplies, how the site works, what to explore locally, transport links, campfire rules. With no reliable signal on site, guests couldn't easily look things up once they arrived.

Challenges before Touch stay included:

Repetitive verbal briefings: Louise was personally delivering the same information to every guest at check-in, taking up significant time during busy periods.
No on-site connectivity: With no Wi-Fi on site, guests couldn't search for local info, directions, or supplies once they arrived.
Guests arriving unprepared: Without advance information, campers weren't always ready for the off-grid experience or aware of what was nearby.
Email and text limitations: Guest communication was handled through a mix of emails and texts, with no structured, centralised resource.

Key Features Wild Camping Wiltshire Values Most

Pre-arrival guidebook delivery: Campers receive the guidebook before they arrive via both an Anytime pre-arrival email and a Touch Stay text message link, so they can download it while they still have signal.
Comprehensive local information: The guidebook covers everything from arrival info and pitch details to facilities, safety, site rules, and curated local recommendations for walking, cycling, and sightseeing.
Off-grid friendly: Because the guide is sent and downloaded before arrival, it works perfectly for a site with no Wi-Fi. Guests have everything they need on their phone without needing a connection.
Professional presentation: The guidebook gives a small, family-run campsite a polished, thoughtful first impression that guests notice and appreciate.

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Seamless Integration — Touch Stay + Anytime

Louise discovered Touch Stay through Anytime, her booking management system. Together, the two platforms handle everything from booking administration to guest communication, giving campers a smooth, stress-free experience from the moment they book.

Automated pre-arrival emails: Anytime sends the guidebook link to campers in a pre-arrival email, ensuring every guest receives it without manual effort.
Text message backup: Touch Stay also sends a text with the guidebook link, a smart backup for an off-grid site where guests need to download before they arrive.
Valuable guest insights: Reservation data flowing from Anytime reveals repeat customers (enabling booking discounts), where guests are travelling from, and useful patterns like the number of European campervan travellers using the site as a rest stop from Dover.
Easy setup: The process was straightforward to navigate, and any questions Louise had were answered promptly by both teams.

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Why Louise Recommends Touch Stay

Time saved during peak season: Touch Stay saves at least an hour or two per day during the busiest periods, time previously spent repeating the same information to every guest.
Guests arrive prepared: Campers know where their pitch is, how the site works, and what to explore locally before they even arrive. That means smoother check-ins and more time enjoying the setting.
Guests notice the difference: Several campers have told Louise it was a welcome surprise to receive the guidebook and that it was really useful.
Professional touch for a small business: The guidebook gives a family-run campsite a level of polish and thoughtfulness that sets it apart.
Her advice to peers: "A thoughtful guide, professionally presented, improving our guests' camping experience."

Clear Insights for Better Guest Experiences

With Touch Stay's data dashboard, Louise can see how campers interact with the guidebook and which sections matter most.

Most-viewed sections: Welcome, arrival information, pitch details, facilities, safety information, site rules, and local area recommendations. In Louise's words: "basically all of it!"
Guest origin insights: Reservation data from Anytime has revealed that a significant number of European campervan guests use the site as a peaceful rest stop from Dover before heading to other destinations.
Repeat guest tracking: The integration helps identify returning campers, allowing Louise to offer repeat booking discounts.

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