On the product
"Cannot imagine my vacation rental without Touch Stay. Touch Stay is a super product that works well, is intuitive to use, and very useful for our guests. Guests love it. I consider Touch Stay invaluable."
WHAT'S INSIDE · DIGITAL GUIDEBOOK
Digital guidebooks guests actually use.
Replace PDFs, paper binders, and endless guest messages with one beautiful, branded guidebook, auto-sent with every booking, available in 30+ languages, with built-in AI and upsells.
Real hosts, real wins
What hosts say about Touch Stay.
Real quotes from interviews with property managers, B&B owners, and hosts who switched to Touch Stay.
On ease of use
"Super intuitive and time-saving, a must-have for property management. This really is good software! It is super intuitive, easy to navigate and has some great features that save heaps of time."
On going all-in
"Touch Stay for the Win! Easy to use, professional look! After a few hours creating and fine tuning my Touch Stay I scrapped my website and am all-in on Touch Stay! Wonderful app and my guests truly appreciate it!"
On support & scale
"Best support team and easy to use. I love how user-friendly it is, the support from the Touch Stay team, and the continual updates for improvement. We use them for all of our 95 properties and love how easy it is to train staff to update the guest guides."
Click any to explore
See what your guests will actually see
Tap any guidebook to interact with a real Touch Stay example — exactly what your guests would see.
Setup
Get started in minutes, not hours.
No technical setup, no learning curve. Three simple steps and your guidebook is in your guests' hands.
Create your guidebook
Pick a template, brand it with your colours and logo, and you're already 80% there. No code, no headaches.
Add your content
Drop in check-in details, Wi-Fi, house rules, and your favourite local spots, all in one place.
Share with guests
Send a single link via email, SMS, or your PMS. Guests open it on any phone, no download required.
Key features
Everything you need to build and run great guidebooks.
Powerful where it counts, simple where it matters, for one property or a whole portfolio.
Create with AI
Paste an Airbnb or Booking link and AI builds a full, branded guide in minutes.
Bulk-edit & templates
Update one master template and every property updates automatically.
Full branding
Your logo, colours, fonts, photos and videos on every guide.
Variables & dynamic text
Auto-fill guest names, dates and codes for a personalised guide.
30+ languages
Guests auto-translate the guide into their language, instantly.
PIN access & sharing
Protect guides with a PIN and share by link, QR code, or PMS.
Content feedback
Guests rate sections with “Was this helpful?” so you can improve.
Guest analytics
See what guests view and which sections they use most, so you can keep improving your guide.
See it in action
Everything your guidebook does for you.
Fewer questions, smoother arrivals, and extra revenue, all from one guidebook your guests actually use.
Fewer questions
Reduce repetitive guest questions
Guests get one searchable guide they can use anytime, so the same five questions stop landing in your inbox. When something isn't covered, the built-in AI answers instantly from your content.
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One source of truth. Wi-Fi, house rules, appliances and local tips, all searchable in one place.
- Guests answer their own questions. No more repeated “What's the Wi-Fi?” or “How does the heating work?”
- AI assistant, 24/7. Answers anything not covered, using only your guidebook content.
- See what guests ask most. Spot gaps and keep improving your guide over time.
Smoother check-ins
Deliver smoother check-ins
Get guests from booking to front door without the back-and-forth. Arrival details, directions, and access codes are delivered automatically at the right time, so guests turn up confident and on schedule.
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Timed pre-arrival delivery. Directions, parking, and access codes land exactly when guests need them.
- Clear step-by-step access. Lockbox codes, key collection, and entry instructions, no guessing.
- Fewer arrival-day messages. Cut the “where do I park?” and “how do I get in?” texts.
- Triggered by your PMS. Bookings sync automatically and send the guide on schedule.
Upsells & add-ons
Turn every guidebook into a revenue stream
A built-in upsell store inside your guidebook. Guests browse, tap, and pay without ever leaving the experience. You set the products and prices, Touch Stay handles the rest.
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Pre-arrival add-ons. Early check-in, welcome packs, and airport transfers booked before they arrive.
- In-stay extras. Late check-out, mid-stay cleaning, champagne on ice, offered at the perfect moment.
- Local experiences. Boat tours, cooking classes, day trips, earn 5% commission on third-party bookings.
- Track what sells. See top performers per property and optimise your offers over time.
Content
Everything your guests need, all in one place.
From the moment they book to the moment they check out, every answer is one tap away.
Check-in & check-out
Door codes, key locations, and arrival instructions, guests find them without asking.
Wi-Fi details
Network name and password, copy-paste ready. Goodbye to "what's the WiFi?" texts.
House rules
Quiet hours, smoking, pets, set expectations once, save the awkward conversations.
Parking info
Where to park, permits needed, and walking directions, sent before they arrive.
Local recommendations
Your favourite restaurants, walks, and hidden gems, curated like a local would.
Emergency contacts
Your number, the nearest hospital, and a 24/7 helper, all in one trusted place.
Transport info
Airport routes, taxi numbers, and live transit links, the whole journey, sorted.
Appliance instructions
How to use the heating, the oven, the hot tub, clear photos and short steps.
Report an issue
Guests flag broken Wi-Fi or a leaky tap right inside the guidebook, auto-creates a task for your team.
THE GUEST JOURNEY
One guidebook. Every step of the guest journey.
From booking to long after checkout, Touch Stay gives guests everything they need, exactly when they need it.
Auto-sent digital guidebook
Shared automatically via your PMS, email or SMS, so guests get check-in details and house rules before they even think to ask.
Scheduled guest messaging
Send the right information at the right time, without last-minute questions or late-night arrival messages.
Unlock revenue before arrival
Offer early check-in, airport transfers, welcome packs, and local experiences, all before guests even arrive.
Capture guest details effortlessly
Collect emails, phone numbers, and preferences automatically when guests access their guidebook.
Instant answers, no interruptions
Guests find answers in seconds, no need to message you for Wi-Fi, check-out times, or directions, and the AI Chatbot is available 24/7 to help anytime.
Local recommendations they’ll actually use
Share your favourite spots, tips, and hidden gems, all in one place your guests can easily access.
Clear instructions for everything
From appliances to house rules, give guests the information they need exactly when they need it.
Upsells, right when it matters
Offer add-ons and experiences during the stay, at the perfect moment to increase revenue.
Get more 5-star reviews
Prompt guests to leave a review at the right time, while the experience is still fresh.
Collect feedback that matters
Capture private guest feedback to understand what worked and where the experience can improve.
Stay connected after checkout
Keep guests engaged after checkout and encourage more repeat bookings.
Learn what guests actually use
Track what guests read, click, and skip, and optimise your guidebook over time.
INTEGRATIONS
Connects with the tools you already use.
40+ integrations with property management systems, channel managers, and hospitality tools, your data stays in sync, automatically.
TOUCH STAY CONCIERGE SETUP
We build your guidebooks for you – for free.
Save up to 80% of your setup time
Get fully set up in Touch Stay without lifting a finger. We'll build your guidebooks, structure your content, and get you ready to go live — for free, with a dedicated specialist who does it all for you.
- Professionally structured, guest-ready guidebooks
- Best-practice setup from day one
- Consistent experience across all properties
- Go live faster — with expert support
Available for hosts with 7+ guidebooks.
From the blog
Keep learning.
Practical guides and ideas from hosts and our team to help you get more from every stay.
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ArticleHow to create an Airbnb welcome book in 2026
Learn what to include in your Airbnb welcome book to answer guest questions, share local recommendations, and create a smoother stay, with 5 real examples from hosts.
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Free reportHosting trends, revenue benchmarks & what's working in 2026
Survey data from 1,363 short-term rental hosts on revenue, guest expectations, industry challenges, and the strategies they're using to stay ahead.
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ArticleThe direct-booking opportunity hosts are missing
What 1,204 short-term rental guests reveal about booking direct, and the gap hosts can close to drive more repeat bookings and revenue.
EXPLORE THE PLATFORM
Your guidebook is just the beginning.
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Upsells & Add-ons
Turn your guidebook into a revenue stream — sell late checkouts, cleans, and local experiences on autopilot.
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AI Guest Assistant
Answers guest questions instantly from your guidebook content — day and night, in any language.
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Guest Messaging
Schedule the right message for the right moment — from booking confirmation to the review ask.
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Reviews & Feedback
Catch issues privately and nudge happy guests to share five-star reviews where they matter.
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Insights & Reporting
See what guests actually read and buy — and improve your guidebook with real data.