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Touch Stay webinars

Playback previous Touch Stay webinars that go deep on our product features or bring in specially selected guests to solve your burning questions around guest experience & communication. 

How to become an elite player in the vacation rental industry

Join Tyann as she quizzes Jeff Seifert (Paradise in Hawaii), Rebecca Lombardo (The 100 Collection) and Cheyenne Hayes (Red Rock Vacation Rentals) for actionable takeaways to accelerate your vacation rental business to be one of the very, very best.

Attendee takeaways:

  • Features and experiences guests love most about the very best vacation rentals
  • Service, support and marketing excellence levels that keeps owners on-side
  • Tools to transform your business from manual and manic to human yet automated
  • How to balance marketing, management, processes and expectations for ‘elite’ success
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Influencers: how to build beneficial relationships & business outcomes

Tyann Marcink Hammond, our Queen of Guest Experience, dove into the ins and outs of influencer collaboration to enhance your vacation rental operations. From negotiating influencer agreements to maximizing the reach of their content, Tyann and a team of industry experts covered everything you need to know about influencer marketing.

New guidebook templates: manage more of your business with Touch Stay

Emma, Head of Product Marketing & Partnerships, is back to introduce Touch Stay's new guidebook templates designed to help you manage more of your business operations in one place. The session covers how to manage these templates, organisational tips, plus a Q&A session.

Master Touch Stay: build guides faster and discover features that delight guests

Fresh off the success of hosting our recent guest experience workshop in Barcelona, Touch Stay’s wunderkind and Head of Product Marketing, Emma, returns for our latest webinar.

Mastering social media for short-term rentals: key strategies and insights

Social media is a powerful tool for attracting guests to your short-term rentals. By creating engaging content and interacting with your audience, you can showcase your properties and build trust with potential renters.

How to unlock powerful insights with Touch Stay's Data Dashboard

In today’s data-driven world, having access to valuable insights about how your customers interact with your content can be a game-changer. Emma, our Head of Product Marketing, recently hosted a webinar to introduce Touch Stay’s powerful new feature - Data Dashboard.

How to use Memo to transform your guest communications

Memo is a flexible and user-friendly tool that helps with guest communications by allowing users to easily build and personalise messages, schedule and automate their delivery, and track guest engagement.

Touch Stay Academy: connect Touch Stay with Airbnb to simplify guest communication

Tired of managing bookings and guest communication across multiple channels? Touch Stay’s amazing Head of Product Marketing, Emma, recently welcomed Emily Tunggala of Hospitable Connect to explore Touch Stay’s exciting Airbnb integration.

Webinar: how to determine your short-term rental business tech stack

Tyann Marcink Hammond, Touch Stay’s very own Queen of Guest Experience, 2 x property management company owner, and all-round STR legend, hosted a panel discussion with a range vacation rental industry professionals, focusing on the technologies, or ‘tech stacks’, that they employ to manage their properties and enhance the guest experiences.

Touch Stay x Short Term Rentalz webinar: customer lifetime value

Our very own Queen of Guest Experience, Tyann Marcink Hammond, brought together a handful of fellow property managers for a webinar with Short Term Rentalz to discuss: 'Customer lifetime value: increasing revenue, shifting orphan nights and pitching upsells'.

Touch Stay x Hospitable webinar: harnessing the power of direct bookings

Tyann recently hosted a webinar with our industry friends, Hospitable (a leading tech company specialising in direct booking solutions), titled 'How to achieve more revenue, repeats, and control with direct bookings'.

The ROI of Airbnb guidebooks & guest communications

Tyann, our Queen of Guest Experience, talked to Paul Hall of OwnerRez to discuss the what, why and how of effective and exceptional guest communication. She covered everything from why she loves communicating with guests, how she uses the Touch Stay x OwnerRez integration, and her application of Memo in her Airbnb guidebooks keep guests excited and informed about their stay.

Do less, talk more: achieve competitive advantage & more bookings

Andy talked to Vanessa Glossop, Anytime Booking, and Mark Simpson, Boostly, about how to surface your unique selling proposition (USPs) and let your excellence shine, avoid having to micro-manage guests and transform tough guests into raving fans!