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Touch Stay AMA

Andy, Tyann, and one specially selected guest solve your burning questions around guest experience & communication. Send in your questions, raise your challenges – we WILL solve them!

How to become an elite player in the vacation rental industry

Join Tyann as she quizzes Jeff Seifert (Paradise in Hawaii), Rebecca Lombardo (The 100 Collection) and Cheyenne Hayes (Red Rock Vacation Rentals) for actionable takeaways to accelerate your vacation rental business to be one of the very, very best.

Attendee takeaways:

  • Features and experiences guests love most about the very best vacation rentals
  • Service, support and marketing excellence levels that keeps owners on-side
  • Tools to transform your business from manual and manic to human yet automated
  • How to balance marketing, management, processes and expectations for ‘elite’ success
Watch the replay
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The ROI of Airbnb Guidebooks & Guest Communications

Tyann, our Queen of Guest Experience, talked to Paul Hall of OwnerRez to discuss the what, why and how of effective and exceptional guest communication. She covered everything from why she loves communicating with guests, how she uses the Touch Stay x OwnerRez integration, and her application of Memo in her Airbnb guidebooks keep guests excited and informed about their stay.

Do Less, Talk More: Achieve competitive advantage & more bookings

Andy talked to Vanessa Glossop, Anytime Booking, and Mark Simpson, Boostly, about how to surface your unique selling proposition (USPs) and let your excellence shine, avoid having to micro-manage guests and transform tough guests into raving fans!

Webinar: How to achieve independence from the OTAs

 
 

 

Andy & Tyann discuss practical strategies that you can implement to increase the proportion of your bookings which come to you direct, and reduce your dependence on OTAs.

 

AMA: How to make your vacation rental property more accessible

 
 

We talk to Lorraine Woodward, founder of Becoming rentABLE, about how some creative thinking and simple changes can make your holiday property accessible to a greater range of people.

 

AMA: How to adopt a more sustainable vacation rental business

 
 

We talk to Bob Garner, owner of Casal dei Fichi, about how manageable sustainable changes benefit the environment and help you tap into a growing market of eco-conscious travellers. 

 

AMA: How to use floor plans in your vacation rental marketing

 We talk to Rebecca Lombardo from TruPlace about how you can use floor plans to attract guests to your property and set accurate expectations. 

 
 

AMA: How to get the most out of large group bookings

 

We talk to Ed Maughan from GroupAccommodation.com about optimising your large rental property. Discover how you can prime your guests to have a wonderful time.

 

AMA: Photography and direct bookings with ACT Studios

 
 

 

We talk to Andy & Jo about the power of professional photography for your direct booking website. Watch now to get the inside scoop from holiday rental marketing pros.

 

AMA: Tips & tools for RV rental manual success

 
 

Find out what you should be thinking about if you’re considering renting out your motorhome and creating your own RV rental manual. Get top rental tips from Jessa Brown, an RV pro.

 

AMA: The role of guest review scores in listing site rankings

We quiz Thibault Masson about the criteria that booking sites use when determining the ranking of your listing. Discover what you can do to get more eyes on your property.

AMA: how to communicate more efficiently with guests

Find out how you can save time on guest communications, whilst ensuring that your guests remain prepared and informed. They enjoy their stay, and you spend less time on the end of the phone!

Webinar: Guest Upsells - how to wow guests & increase revenues (AU/UK)

 

We discuss how you can introduce upselling to your vacation rental business with a brand new panel. (This webinar was aired in the AU/UK timezone)